Jessica Baker

• Monitoring the status of submitted claims, following up on denied or rejected claims, and ensuring they are resolved.
• Providing excellent customer service to both patients and insurance companies, addressing their inquiries and resolving their concerns.
• Adhering to all relevant regulations, guidelines, and policies related to medical billing and accounts receivable.
• Applying patient payments received to the appropriate accounts.

Greet and check-in patients, and collect personal, medical, and insurance information.

• Schedule, reschedule, and verify patient appointments.

• Coordinate therapist schedules and maintain patient flow by communicating patient arrivals or delays.

• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinics.

• Manage office and medical supply inventories; receive deliveries and organize supplies throughout multiple clinics.

• Collected patient copayments and recorded payment transactions; verified insurance benefits; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients.

• Train and mentor new employees across multiple regions on EMR and other data entry software.

Managing day-to-day store operations to include open and closing of the store, inventory control, accounting for all store funds, stocking and creating displays

• Managing sales associates and customer relations

• Filling licensee orders, ordering merchandise, and placing special merchandise orders

• Completing daily and monthly paperwork along with daily bank deposits