Jessica Ball
Bartow
Summary
Investor Mortgage Servicer at Midflorida Credit Union with expertise in loan modifications and regulatory compliance. Achieved significant improvements in collections while providing customer education on debt repayment strategies. Demonstrated strong management of delinquent accounts, effectively preventing foreclosure through reliable communication in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Investor Mortgage Servicer
Midflorida Credit Union
Lakeland
08.2011 - Current
- Worked with investors on loan modifications or payment plans when necessary.
- Reviewed delinquent accounts for potential foreclosure activities.
- Ensured compliance with all applicable federal and state laws related to mortgage servicing operations.
- Collected payments from borrowers on a monthly basis and applied them appropriately to their accounts.
- Educated customers regarding actions and strategies for debt repayment.
- Prepared documentation required for collection and repossession activities.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Education
High School Diploma -
Polk State College
Winter Haven, FLSkills
- Loan modification
- Payment collection
- Compliance regulations
- Delinquent account review
- Document preparation
- Customer education
- Account management
- Effective communication
- Foreclosure prevention
- Bankruptcy processes
- Multitasking
- Reliability
Timeline
Investor Mortgage Servicer
Midflorida Credit Union
08.2011 - Current
High School Diploma -
Polk State College
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