Jessica Ballard
San Antonio,TX
Summary
I am a grateful employee who does not take for granted what I have or how far I have come. I show up ready work everyday early and stay late if need be to get the job done. I am a hard worker.
Overview
5
5
years of professional experience
Work History
Receptionist Support Coordinator
Haven for Hope
San Antonio, Texas
01.2025 - Current
- Facilitates communication between departments to notify that a client had checked in for them.
- Performs data entry tasks into various computer systems accurately and promptly.
- Deliver paperwork from clients and directed it to the correct personnel each day.
- Handles clients' questions and concerns, and directed them to the appropriate department or agency.
- Gained knowledge of, and formed rapport with, partner agencies to provide services to the clients.
- Maintain an organized reception area, and ensured that all clients were attended to promptly.
Client Services Navigator
AppleOne Employment Agency
San Antonio, TX
03.2024 - 12.2024
- Connected clients with partners and staff to provide assistance or specialized services.
- Educated clients about available resources related to housing, employment, and Haven policies.
- Maintained accurate records of clients' interactions in the TC Lobby in accordance with Haven's policies and procedures.
- Actively listened to clients in order to identify whom to connect them with.
Glass Production
Monarch Trophy Studio
San Antonio, TX
06.2022 - 03.2024
- Monitored production process to ensure quality standards were met.
- Ensured all necessary materials were available for production runs.
- Determined best methods for completing projects according to customer requirements.
- Inspected finished products for defects before packaging or shipping them out.
- Conducted routine maintenance checks on machinery used in the production process.
- Repaired broken pieces using traditional techniques such as grinding, polishing, sandblasting.
- Mounted acrylic and glass pieces together for customer
- Wore proper safety goggles and gloves when operating sand blasting machine.
Drive-Thru Cashier
Wendys Restaurant
San Antonio, TX
10.2020 - 06.2022
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Verified that orders were accurate and complete before delivering them to customers.
Education
Mental Health Peer Support Specialist (MHPS)
Peer Academy
San Antonio, TX11-2024
High School Diploma -
Judson High School
Converse, TX05-2003
Skills
- Time Management Proficiency
- Effective Communication Abilities
- Networking and Relationship
- Precision Measurements
- Machine Operation
- Task Prioritization
- Analytical Thinking
- Active Listening
- Quality Assurance
- Team Collaboration
- Decision-Making
- Good attendence
Timeline
Receptionist Support Coordinator
Haven for Hope
01.2025 - Current
Client Services Navigator
AppleOne Employment Agency
03.2024 - 12.2024
Glass Production
Monarch Trophy Studio
06.2022 - 03.2024
Drive-Thru Cashier
Wendys Restaurant
10.2020 - 06.2022
High School Diploma -
Judson High School
Mental Health Peer Support Specialist (MHPS)
Peer Academy