MICHELLE MUNOZ STRONG
Brownsville,TX
Summary
Detail-oriented professional with expertise in patient scheduling and record management. Strong communication and problem-solving skills enhance customer satisfaction. Knowledgeable in HIPAA compliance and data entry, supporting efficient operations in fast-paced environments. Bilingual, promoting inclusive patient interactions.
Overview
9
9
years of professional experience
Work History
Receptionist
Complete Health Primary Care
Richmond, Virginia
11.2024 - 12.2025
- Managed front desk operations and ensured smooth patient check-in processes.
- Greeted patients warmly and ensured a welcoming atmosphere at reception.
- Managed patient check-in and check-out for appointments, ensuring accurate co-payment collection.
- Coordinated appointment scheduling and maintained precise patient records to support clinical operations.
- Processed patient forms and verified insurance information with attention to detail.
- Resolved billing inquiries and processed payments securely to enhance patient satisfaction.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled appointments with patients, ensuring availability and convenience.
Receptionist / Insurance Verifier
Texas Digestive Specialists
06.2022 - 08.2024
- Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing
- Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience
- Coordinated customer service, patient scheduling, and billing processes to enhance front office efficiency.
- Performed front-office duties using data entry skills in the context of a medical database
- Improved bill payment timeliness by developing flexible payment plans for patients
- Reviewed [Number] patient cases and insurance coverage data every week
- Located and checked in medical records for patient appointments in a timely manner.
- Handled cash transactions and accurately maintained sales and payment records to ensure financial integrity.
Customer Service Representative
Boca Chica Medical Supply
12.2020 - 04.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Processed health insurance authorizations for medical supplies
- Completed Title XIX orders for doctor approvals and signatures on medical supplies
- Handled correspondence, file management and other clerical work for office staff
- Retrieved faxes and uploaded pertinent information to patient charts for clinical staff
- Gathered and transcribed medical information to type into medical charts
- Stayed on top of office messages by checking voicemail, returning calls
Store Manager
Cricket Wireless Authorized Retailer
04.2017 - 10.2020
- Led daily operations for start-up, overseeing staffing, training, compliance, inventory control, and financial functions.
- Managed daily operations to ensure smooth store functioning, maintaining a clean and safe environment for customers and employees.
- Oversaw inventory control, cash control, and store opening and closing procedures.
- Achieved sales targets by implementing customer loyalty programs
- Cultivated repeat business by delivering outstanding customer service
- Examined performance data in order to track and measure productivity, progress toward goals, and activity levels
- Hired staff members who brought talent, enthusiasm, and experience to an already talented team by recruiting, interviewing, and hiring them
- Manage point-of-sale systems, focusing on accuracy and efficiency
Education
High School -
James Pace Early College High School
Brownsville, TX01-2010
Skills
- Front desk operations
- Customer support experience
- Appointment setting expertise
- Call center operations experience
- Inbound and outbound communications
- Healthcare services
- HIPAA regulations compliance
- Record keeping proficiency
- Data entry efficiency
- Proficiency in Microsoft Office Suite
- Telephone communication abilities
- Time management proficiency
- Planning and organization skills
- Bilingual proficiency
- Problem-solving skills
- Sales energy
- Data entry efficiency
Languages
- English
- Spanish
Timeline
Receptionist
Complete Health Primary Care
11.2024 - 12.2025
Receptionist / Insurance Verifier
Texas Digestive Specialists
06.2022 - 08.2024
Customer Service Representative
Boca Chica Medical Supply
12.2020 - 04.2022
Store Manager
Cricket Wireless Authorized Retailer
04.2017 - 10.2020
High School -
James Pace Early College High School