Jessica Baltzley
Minneapolis,MN
Summary
Results-oriented Operations Manager experienced in collaborating with unit managers, College leadership, and unit employees to streamline processes. Highly organized and detail-oriented collaborator with a proven track record of achieving and surpassing goals. Skilled at translating complex university policy into practical guidance.
Overview
16
16
years of professional experience
Work History
Operations Manager
Institute on Community Integration, UMN
Minneapolis, MN
09.2021 - Current
- Manage operations staff by providing guidance, training, and support in order to meet unit objectives.
- Develop and implement operational procedures to ensure quality standards are met.
- Monitor and continuously improve efficiency of processes, team performance, and staff support.
- Serve on leadership council to develop and implement a strategic operating plan.
Office Supervisor
Institute on Community Integration, UMN
Minneapolis, MN
08.2016 - 09.2021
- Set guidelines for efficient use of supplies and equipment
- Updated standard operating protocols to enhance efficiency
- Supervised support staff members in daily task execution and ensured compliance with university policy.
- Served as administrative assistant to our Director.
Office Manager
Institute for Translational Research, UMN
Minneapolis, MN, MN
06.2015 - 08.2016
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
Advisor/Program Coordinator
Dept. of Biomedical Engineering, UMN
Minneapolis, MN
10.2008 - 06.2015
- Provided academic advisement to students on degree requirements, course selection and university policies.
- Maintained accurate records of student progress towards graduation.
- Collaborated with faculty members to ensure that students were meeting all necessary prerequisites for courses.
Education
Bachelor of Science - English Secondary Education
Florida State University
Tallahassee, FL12-2004
Skills
- Contract Management
- Process Improvement
- Operations Oversight
- Staff Management
- Onboarding and Orientation
- Human resources liaison
Timeline
Operations Manager
Institute on Community Integration, UMN
09.2021 - Current
Office Supervisor
Institute on Community Integration, UMN
08.2016 - 09.2021
Office Manager
Institute for Translational Research, UMN
06.2015 - 08.2016
Advisor/Program Coordinator
Dept. of Biomedical Engineering, UMN
10.2008 - 06.2015
Bachelor of Science - English Secondary Education
Florida State University
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