Jessica Barnes
Waukee
Summary
Dental professional with solid foundation in dental assisting, skilled in supporting dental procedures and patient care. Proven ability to adapt to dynamic work environments and collaborate effectively with dental teams. Known for attention to detail and excellent communication skills, fostering positive experience for patients and colleagues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant
All Smiles Pediatric Dental
West Des Moines, IA
06.2025 - Current
- Assisted dentists in procedures, ensuring patient comfort and safety throughout treatments.
- Prepared examination rooms by sterilizing instruments and maintaining clean environments for patients.
- Educated patients and families on oral hygiene practices to promote healthy dental habits.
- Managed patient records using dental software, ensuring accuracy and confidentiality of information.
- Coordinated appointment scheduling, optimizing workflow to reduce wait times for patients.
- Developed patient follow-up procedures to enhance communication and improve overall satisfaction rates.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
Sales Associate
Sun Tan City
West Des Moines, IA
11.2024 - 06.2026
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Processed sales transactions efficiently, ensuring accuracy in cash handling and register operations.
- Maintained merchandise displays and ensured stock levels met customer demand throughout the store.
- Educated customers on product features, benefits, and care instructions to drive informed purchasing decisions.
- Collaborated with team members to create promotional displays that increased product visibility and sales potential.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Customer Experience Manager
Michaels
Coralville, IA
05.2021 - 10.2024
- Developed training programs for staff to elevate product knowledge and customer engagement techniques.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Established performance and service goals and held associates accountable for individual performance.
Sales Associate
Bed Bath & Beyond
Coralville, IA
06.2017 - 05.2021
- Led team in achieving sales goals through effective training and coaching of associates.
- Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Mentored new staff on sales techniques, fostering a supportive learning environment for skill development.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Education
Dental Assistant Certificate - Dental
DMACC
West Des Moines, IA01-2026
High School Diploma -
Iowa City City High School
Iowa City, IA05-2018
Skills
- Dental radiography
- Equipment sterilization
- Treatment room setup
- Appointment scheduling
- X-ray processing
- Professionalism and etiquette
- Team collaboration
- Oral hygiene education
- First aid training
- Complex Problem-solving
- Pediatric dental care
- Medical records management
Certification
- RDA - Registered Dental Assistant
- CPR Certified
Timeline
Dental Assistant
All Smiles Pediatric Dental
06.2025 - Current
Sales Associate
Sun Tan City
11.2024 - 06.2026
Customer Experience Manager
Michaels
05.2021 - 10.2024
Sales Associate
Bed Bath & Beyond
06.2017 - 05.2021
Dental Assistant Certificate - Dental
DMACC
High School Diploma -
Iowa City City High School