Summary
Overview
Work History
Skills
Timeline
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Jessica Bartlow

Eastvale,CA

Summary

People orientated with great communication skills equipped by previous experience. strong administrative assistant, Banking who specializes in quality customer services and assistant.Excel in resolving employer challenges with innovative solutions, offer great skills that will benefit your department.

Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution Trustworthy and committed to honest interactions with supervisors, employees and customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Security Officer

Disneyland
02.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.

Bank Teller

Wells Fargo
01.2017 - 11.2023


  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Account Resolution Specialist

Wells Fargo
07.2020 - 03.2021
  • Conducted thorough research on complex cases to provide accurate information and facilitate informed decisionmaking.
  • Assessed individual situations and developed effective and appropriate resolutions.
  • Enhanced client satisfaction through timely resolution of billing disputes and payment issues.
  • Maintained up-to-date knowledge of industry trends and regulatory changes to ensure compliance in account resolution practices.

Skills

  • Customer Service (10 years)
  • Scheduling (6 years)
  • Team Management (10 years)
  • Investigation Documentation
  • Stationary Surveillance
  • Emergency Response
  • Report Writing
  • Operations Management
  • Interior and Exterior Patrol
  • Screening Wands
  • General Security
  • Incident Reporting
  • General security
  • Detail Oriented
  • Superior customer service
  • Patrol operations
  • Relationship building and management
  • Security Screenings
  • Conflict de-escalation
  • Conflict resolution techniques

Timeline

Security Officer

Disneyland
02.2022 - Current

Account Resolution Specialist

Wells Fargo
07.2020 - 03.2021

Bank Teller

Wells Fargo
01.2017 - 11.2023

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Jessica Bartlow