Jessica Bass
Tyler,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Gas Station Attendant
Valero
2023.06 - Current
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
Behavior Therapist
Behavior and Language Treatment Center
2020.11 - 2023.01
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Improved client behavior by implementing individualized therapy plans and interventions.
- Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
- Implemented crisis intervention techniques, effectively deescalating challenging situations while maintaining safety.
Server
Texas De Brazil
2019.10 - 2020.11
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Manager
McDonalds
2018.01 - 2019.01
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Admissions/Marketing
Paul Mitchell the School
2015.01 - 2016.01
- Assisted in the development of scholarship programs designed to attract talented students from diverse backgrounds and increase overall enrollment numbers.
- Streamlined admissions processes to improve efficiency and provide a better experience for applicants.
- Coordinated open house events showcasing the campus facilities, faculty expertise, and student success stories.
- Implemented a robust follow-up system for accepted applicants, providing guidance on next steps in the enrollment process and maintaining their interest until matriculation.
- Strengthened relationships with local high schools and community organizations by organizing outreach events, promoting the college''s programs, and increasing awareness of admission opportunities.
- Organized successful on-campus events such as presentations by guest speakers or alumni panels that showcased career opportunities after graduation, generating interest among prospective students about future possibilities at our institution.
Apprentice
Artistry Salon
2014.01 - 2015.01
- Mastered booking and scheduling appointments, organized inventory, executed exceptional customer service, assisted in maintaining social media, assisted in hosting marketing events, attended mandatory training, assisted master stylist with all needs
Education
Associate of Applied Science - Aeronautical Science
Green River College
01.2018
Skills
- Customer Service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and Collaboration
- Cash Handling
- Patience and Empathy
- Lottery Ticket Sales
- POS System Operation
- Attention to Detail
References
- Terrance, 253.882.9129, General Manager, McDonald’s, Tacoma, WA
- Cam Ramirez, 253.213.4802, Day Shift Manager, McDonald’s, Tacoma, WA
- Debbie McDowell, 586.979.9735, Director, Paul Mitchell the School, Fort Myers, FL
- Drea Murillo-Salmon, 239.677.6277, Admissions Leader, Paul Mitchell the School, Fort Myers, FL
Timeline
Gas Station Attendant
Valero
2023.06 - Current
Behavior Therapist
Behavior and Language Treatment Center
2020.11 - 2023.01
Server
Texas De Brazil
2019.10 - 2020.11
Shift Manager
McDonalds
2018.01 - 2019.01
Admissions/Marketing
Paul Mitchell the School
2015.01 - 2016.01
Apprentice
Artistry Salon
2014.01 - 2015.01
Associate of Applied Science - Aeronautical Science
Green River College
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