Open To Work
Jessica Bates
Lake Park,GA
Summary
Detail-oriented HR and training administrative professional with 5+ years of experience supporting onboarding, benefits administration, HRIS processes, and workforce training in a high-growth environment. Proven ability to manage high-volume onboarding and training coordination with accuracy and consistency. Known for reliability, responsiveness, and exceptional customer service, with a strong focus on creating a positive and organized employee experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Manager, Ace University
Ace Electric, Inc.
2024.02 - Current
- Manages administrative operations for Ace University, supporting onboarding and employee training programs. Coordinates New Employee Safety Orientation (NESO) for 10–40 new hires weekly, including scheduling, travel, lodging, meals, and training materials. Ensures accurate assignment and completion tracking of OSHA and compliance training, while maintaining training records and generating certification documentation. Supports ongoing employee training, recertifications, and development programs, and assists with workflow coordination for a team of two administrative staff. Contributed to onboarding 1,917 new hires since the launch of Ace University and supported initiatives that helped drive a 40-point reduction in employee turnover.
Training Administrator, Ace University
Ace Electric, Inc.
2023.11 - 2024.02
- Following the launch of Ace University, transitioned from a dual role in benefits and training support to a fully dedicated training position. Built on prior experience supporting the Training Manager with the Apprenticeship Program by coordinating onboarding logistics and training schedules for new hires, maintaining training records, certifications, and compliance documentation, and supporting the continued expansion of both apprenticeship and onboarding programs.
- Coordinated training schedules and logistics for faculty and staff development programs.
- Supported trainers by preparing materials and resources for various workshops and seminars.
- Maintained accurate records of training attendance and participant feedback to improve future sessions.
- Developed instructional materials tailored to diverse learning styles and training objectives.
Human Resources Benefits Coordinator
Ace Electric, Inc.
2023.06 - 2023.11
- Administered benefits enrollments, life event changes, and evidence of insurability (EOI) processing while providing responsive support to employees for benefits-related inquiries and issue resolution. Managed weekly HRIS data uploads through PlanSource and ensured the accuracy and timeliness of all benefits data and transactions.
- Coordinated employee benefits enrollment and maintained accurate records in HRIS systems.
- Assisted employees with inquiries regarding benefits options and claims processes.
- Conducted orientation sessions to educate new hires on available benefits.
- Streamlined benefit communication materials to enhance employee understanding of offerings.
- Collaborated with insurance providers to resolve coverage issues and policy updates.
- Supported annual open enrollment process, ensuring compliance with regulations and deadlines.
- Analyzed employee feedback to identify areas for improvement in benefits programs.
- Developed training resources for staff on navigating benefits administration tools effectively.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Organized and executed open enrollment sessions aimed at empowering employees to make informed benefit decisions.
- Developed strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of employees.
- Conducted regular audits of benefits data to identify discrepancies, ensuring accurate reporting and timely resolution of errors.
Senior HR Generalist
Ace Electric, Inc.
2022.09 - 2023.06
- Took a lead role in onboarding operations while beginning to support the Training Manager with apprenticeship records and program administration. Supported onboarding team processes and HR Specialists, assisted with HRIS data integrity and audits in BambooHR, and coordinated with payroll (Spectrum) to ensure accurate employee data. Contributed to the development and administration of the DOL-registered apprenticeship program and maintained training records, enrollments, and required documentation.
- Streamlined onboarding processes, improving new hire integration and engagement.
- Mentored junior HR staff, enhancing team capabilities through knowledge sharing and best practices.
- Streamlined HR processes for efficiency, simplifying paperwork procedures and enhancing the overall employee experience.
- Improved employee retention by developing and implementing effective onboarding and orientation programs.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
HR Specialist (Onboarding)
Ace Electric, Inc.
2020.02 - 2022.09
- Promoted from HR Assistant to HR Specialist with a focus on onboarding, where she processed 1,815 new hires during a period of 60% company growth. Managed onboarding documentation and system entry while ensuring full compliance with hiring and employment record requirements.
- Maintained employee records using HRIS software to ensure accuracy and confidentiality of information.
- Coordinated onboarding procedures, ensuring compliance with company policies and employee training requirements.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
HR Assistant
Ace Electric, Inc.
2019.01 - 2020.02
- Started as an HR Assistant, serving as the first point of contact for HR by handling intake calls and employee inquiries. Maintained electronic personnel records and ensured I-9 compliance, coordinated office supplies and facility-related needs, and provided administrative support to the HR team to support daily operations.
- Provided administrative support for HR functions, including scheduling interviews and processing applications.
- Maintained employee records in HRIS, ensuring data accuracy and confidentiality.
- Participated in HR projects aimed at enhancing workplace culture and employee engagement initiatives.
Education
High School Diploma -
Lowndes County High School
Valdosta2010-05
Skills
- Onboarding & Training Coordination
- Benefits Administration & Employee Support
- HRIS Systems (BambooHR, PlanSource, Spectrum)
- Compliance (I-9, Training Records, Apprenticeship Support)
- Administrative Operations & Logistics
- Data Accuracy & Process Support
- Customer Service & Employee Experience
- Cross-Functional Coordination
- BambooHR
- PlanSource
- Spectrum (Viewpoint / Dexter Chaney)
- Microsoft Office Suite
- Highly organized and detail-oriented
- Strong follow-through and dependability
- Excellent customer service and responsiveness
- Effective multitasking in high-volume environments
- Supportive and collaborative team contributor
- Office administration
- Employee relations
- Maintaining files
- Team player
- Benefits administration
- Administrative skills
- Scheduling
- New hire orientation
- Employee onboarding
- Background checks
- Effective planning
- Training support
- HRIS management
- Data entry
- Human resource information system HRIS
Accomplishments
- Supported company growth from approximately 500 to 1,300 employees (160% increase)
- Contributed to onboarding of 3,700+ employees across HR and training roles
- Played a key role in scaling Ace University onboarding operations
- Supported initiatives contributing to a 40-point reduction in turnover
- Recognized for strong organization, reliability, and employee support
Certification
- Human Resource Management Certificate (if applicable)
- Coursera
Timeline
Administrative Manager, Ace University
Ace Electric, Inc.
2024.02 - Current
Training Administrator, Ace University
Ace Electric, Inc.
2023.11 - 2024.02
Human Resources Benefits Coordinator
Ace Electric, Inc.
2023.06 - 2023.11
Senior HR Generalist
Ace Electric, Inc.
2022.09 - 2023.06
HR Specialist (Onboarding)
Ace Electric, Inc.
2020.02 - 2022.09
HR Assistant
Ace Electric, Inc.
2019.01 - 2020.02
High School Diploma -
Lowndes County High School