Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Release of Information Specialist
MRO Corporation
Sewickley, PA
04.2023 - Current
Identified protected health information to safeguard and protect patient privacy.
Pulled patient records and transferred information to appropriate parties.
Maintained updated knowledge through continuing education and advanced training.
Collaborated with others to discuss new opportunities.
Reviewed patient records to determine releasable information according to HIPAA regulations.
Performed quality checks to drive accuracy of release, confidentiality and invoicing.
Answered questions and fulfilled requests with friendly and knowledgeable service.
Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
Handled incoming calls and directed callers to appropriate department or employee.
Site Coordinator
First Steps Pediatrics and Adolescent Medicine
Robinson Township, PA
04.2013 - 03.2022
Maintained office supply inventory and placed orders to meet demand.
Trained new hires on company policies, procedures, and software applications.
Coordinated with other supervisors, combining group efforts to achieve goals.
Managed office cleaning and sanitizing to comply with infection control protocols.
Directed internal and external calls, emails and faxes to designated departments.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Called insurance companies to verify coverage and benefits.
Performed bookkeeping duties, preparing and sending financial statements or bills.
Assisted in scheduling appointments for patients, including follow-up visits.
Processed payments from patients and balanced cash drawer at the end of each shift.
Education
Bachelor of Science - Human Resource Management
Western Governors University
Salt Lake City, UT
08.2022
Associate of Arts - Liberal Arts of Social Science
Community College of Beaver County
Monaca, PA
08.2015
High School Diploma -
Freedom Area Senior High School
Freedom, PA
06.2003
Skills
Attention to Detail
EMR Systems
HIPAA Compliance
Insurance Verification
Customer Service
Word Processing Software
Appointment Scheduling
ICD-10 Coding
Problem-Solving
Multitasking and Organization
Insurance Billing Procedures
Phone and Email Etiquette
Computer Skills
Positive Attitude
Team Leadership
Certification
CRIS Certification (December 14, 2023)
Timeline
Release of Information Specialist
MRO Corporation
04.2023 - Current
Site Coordinator
First Steps Pediatrics and Adolescent Medicine
04.2013 - 03.2022
Bachelor of Science - Human Resource Management
Western Governors University
Associate of Arts - Liberal Arts of Social Science
Community College of Beaver County
High School Diploma -
Freedom Area Senior High School
CRIS Certification (December 14, 2023)
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