Jessica Bearden
BlueCross BlueShield of Tennessee Inc.
Flat Rock,Alabama
6
years of professional experience
Results-driven customer service professional with experience in managing high-stress situations and resolving customer inquiries. Proficient in CRM systems and documentation, aiming to leverage these skills to improve service delivery and customer experience.
Work History
Customer Service Representative
2 Years 1 Month- Resolved customer inquiries efficiently using CRM systems and knowledge databases.
- Assisted customers with claims processing, ensuring adherence to company policies and guidelines.
- Provided detailed product information, enhancing customer understanding and satisfaction levels.
- Documented interactions in compliance with regulatory standards, maintaining accurate records consistently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Entered and updated records in databases with high attention to accuracy and consistency.
- Verified source documents against system entries to correct errors and maintain data integrity.
- Processed confidential information while following company data handling procedures.
- Reviewed spreadsheets and reports to identify discrepancies and support workflow accuracy.
Bank Teller
2 Years 2 Months- Processed customer transactions efficiently and accurately, ensuring compliance with bank policies.
- Assisted customers in navigating banking services, enhancing overall customer experience.
- Identified and resolved discrepancies in transactions, improving accuracy and trustworthiness.
- Maintained cash drawer integrity by conducting regular audits and reconciliations.
- Trained new tellers on operational procedures and best practices for customer service.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Front End Manager
1 Year- Led front-end operations, ensuring optimal customer service and engagement.
- Trained and mentored staff on best practices for efficient checkout processes.
- Developed and enforced front-end policies to enhance operational consistency.
- Implemented inventory management strategies to reduce stock discrepancies.
- Coordinated scheduling and staffing to ensure adequate coverage during peak hours.
- Monitored cash drawers in seven checkout stations to verify adequate cash supply.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Education
Associate of Science - Communications
Skills
CRM management
Customer service
Data entry
Record keeping
Computer proficiency
Microsoft Office Suite
Problem resolution
Critical thinking
Active listening
Timeline
Customer Service Representative
BlueCross BlueShield of Tennessee Inc.
09.2024 - CurrentRead More
Bank Teller
First Southern State Bank
07.2022 - 09.2024Read More
Front End Manager
Food City
09.2020 - 09.2021Read More
Northeast Alabama Community College
Associate of Science from Communications
Read More