Jessica Bell
New York,NY
Summary
Dynamic professional with a proven track record at Christian Dior Couture, excelling in client service and training. Expert in Salesforce and adept at content creation, I foster relationships and drive initiatives that enhance client experiences. Recognized for surpassing KPIs and leading successful projects, I bring strong organizational skills and a passion for Christian Dior.
Overview
9
9
years of professional experience
Work History
Client Advisor – Client Service Center
Christian Dior Couture
11.2022 - Current
- Consistently surpassed KPIs, demonstrating strong organizational skills, adaptability, and effective problem-solving.
- Contributed significantly to key initiatives, including new hire training, peer coaching, team development, and oversight of after-sales service and repair processes.
- Partnered closely with boutiques and supported high-level client escalations with discretion, professionalism, and sound judgment.
- Played an integral role in the Powerfront Pilot, improving communication efficiency and supporting digital tool adoption across chat, messaging, email, and phone channels.
- Oversaw after-sales logistics and coordinated service workflows, showcasing strong planning abilities and proactive anticipation of team and client needs.
- Developed and maintained a global client book through exceptional communication, relationship building, and storytelling.
- Retail Performance | E-Commerce | Talent Development
Professional Closet Organizer & Personal Stylist
Jess_AssmenBELLS
12.2017 - Current
- Led full project planning for home organization and wardrobe styling, including space assessment, preparation, sourcing, and execution.
- Coordinated styling events, boutique visits, and client shopping experiences.
- Created customized product lists and resources, demonstrating strong communication and content development abilities.
- Training | Events | Client Experience
English Teaching Fellow
MASA Israel Journey
08.2021 - 07.2022
- Taught English to 4th–6th graders, building dynamic lesson plans via and leading classroom learning.
- Integrated fashion and retail background into supplemental educational seminars.
- Facilitation | Training | Education
Personal Wardrobe Stylist
Bloomingdale's
02.2017 - 08.2021
- Conducted in-person and virtual styling sessions; served as brand ambassador for the flagship 59th Street store.
- Created weekly digital marketing content (“Get Dressed With Jess”), showcasing presentation design and copywriting skills.
- Maintained a strong client book and supported creative styling for Bloomingdale’s email campaigns.
- Presentation Development | Marketing | Events
Assistant Personal Shopper
Bergdorf Goodman
09.2016 - 12.2017
- Delivered personalized shopping support, collaborating with multiple store departments to curate premium client experiences.
- Client Experience | Coordination
Education
B.S. - Marketing & Advertising, English
Fashion Institute of Technology (FIT)
New York, NY05.2016
Skills
- PowerPoint
- Excel
- Salesforce
- Powerfront
- Canva
- Training Support
- Content Creation
Timeline
Client Advisor – Client Service Center
Christian Dior Couture
11.2022 - Current
English Teaching Fellow
MASA Israel Journey
08.2021 - 07.2022
Professional Closet Organizer & Personal Stylist
Jess_AssmenBELLS
12.2017 - Current
Personal Wardrobe Stylist
Bloomingdale's
02.2017 - 08.2021
Assistant Personal Shopper
Bergdorf Goodman
09.2016 - 12.2017
B.S. - Marketing & Advertising, English
Fashion Institute of Technology (FIT)