Jessica Benavidez
Miami,FL
Summary
Dynamic bartender and waitress with a proven track record in Miami, excelling in customer service and team collaboration. Recognized for strong multitasking abilities and responsible alcohol service, I enhanced guest experiences and increased referrals through personalized recommendations and effective communication. Committed to maintaining high standards in fast-paced environments. Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. , handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
20
20
years of professional experience
Work History
Bartender
Mamacita Miami
05.2025 - Current
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely order delivery and food quality.
- Learned menu items thoroughly to provide accurate recommendations to guests.
- Supported team members during peak hours for efficient service flow.
- Adapted quickly to changing situations and guest needs in fast-paced environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress
Pelican Restaurant
10.2022 - 10.2023
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely order delivery and food quality.
- Learned menu items thoroughly to provide accurate recommendations to guests.
- Supported team members during peak hours for efficient service flow.
- Adapted quickly to changing situations and guest needs in fast-paced environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender
Opera House
10.2022 - 05.2023
- Prepared and served a variety of beverages while maintaining high standards of customer service.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Engaged customers by providing recommendations based on preferences, enhancing overall experience.
- Trained new bartenders on drink preparation techniques and customer interaction protocols.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
Photography
Elizabeth High School
Elizabeth, NJ06.2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Responsible alcohol service
- Hospitality service expertise
- Alcohol awareness
- Food service
- Team training and development
- Beverage preparation
- Inventory
- Food running
- Fluency in language
- Conversant in language
- Safe food handling procedures
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Professional Working
Timeline
Bartender
Mamacita Miami
05.2025 - Current
Waitress
Pelican Restaurant
10.2022 - 10.2023
Bartender
Opera House
10.2022 - 05.2023
Photography
Elizabeth High School
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