Jessica Bennett
Lithonia,GA
Summary
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
14
14
years of professional experience
Work History
Life Enrichment Assistant
The Palms at Lake Spivey
Jonesboro, GA
11.2024 - Current
- Developed daily activity plans based on resident interests and abilities.
- Ensured compliance with federal regulations regarding quality assurance standards related to life enrichment services.
- Encouraged participation in group activities such as arts and crafts, music therapy, bingo, exercise classes.
- Engaged volunteers from the community to assist with life enrichment programming.
Server
The Palms at Lake Spivey
Jonesboro, GA
07.2024 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Addressed complaints to kitchen staff and served replacement items.
- Assisted in training new servers.
Practice Coordinator
TeamHealth
Athens, GA
05.2023 - 05.2024
- Overseeing daily office duties
- Billing and reconciliation
- Administration duties
- Answering daily calls
- Setting up monthly meetings
- Creating schedule
Business Development Representative
N3
Atlanta, GA
06.2020 - 05.2023
- Qualify leads from
- Contacting prospective and current clients
- Staying up to date with new services/products and plans
- Assigning the appropriate services/products to clients
- Presenting information to clients
- Participating in sales meetings
- Maintaining customer info and records
- Setting up meetings for clients and executives
- Reporting to the business development management when required
Call Center Service Specialist
Salesforce Tower Atlanta
Atlanta, GA
03.2018 - 02.2021
- Maintained revenue streams by exhausting every option before offering refunds
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Used CAD software to design and refine product concepts for manufacturability
Call Center Representative
Arise International
Atlanta, GA
02.2015 - 03.2018
- Prepared, completed and processed customer account forms and database changes
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Front Desk Agent
Atlanta Marriott Buckhead Hotel & Conference Center
Atlanta, GA
10.2012 - 02.2015
- Coordinated with internal departments to handle wide range of guest needs
- Managed all front desk operations for busy high-volume hotel
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Pleasantly answered phone calls and routed to proper guest or department
Sales Floor Associate
Salvation Army
Lawrenceville, GA
08.2011 - 10.2012
- Provided every customer with professional and polite support for sales and service needs
- Processed payments and maintained accurate drawers to meet financial targets
- Created attractive product displays to enhance customer experiences and boost sales
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
Education
MHA - Health Care Administration
University of Phoenix University
Phoenix, AZ01-2024
BHA - Health Care Administration
University of Phoenix
Phoenix, AZ05.2021
Skills
- Customer Service
- Call Center
- Salesforce
- Sales Support
- Cold calling
- B2B sales
- Lead generation
- Sales
- Inside sales
- Leadership
- Typing
- Medical terminology
- Negotiation
- Business development
- Telemarketing
- Front desk
- Computer skills
- Slack
- Analysis skills
- Account management
- HubSpot
- Google Suite
- Home health
- Marketing
- Supervising experience
- Calendar management
- Epic
Timeline
Life Enrichment Assistant
The Palms at Lake Spivey
11.2024 - Current
Server
The Palms at Lake Spivey
07.2024 - Current
Practice Coordinator
TeamHealth
05.2023 - 05.2024
Business Development Representative
N3
06.2020 - 05.2023
Call Center Service Specialist
Salesforce Tower Atlanta
03.2018 - 02.2021
Call Center Representative
Arise International
02.2015 - 03.2018
Front Desk Agent
Atlanta Marriott Buckhead Hotel & Conference Center
10.2012 - 02.2015
Sales Floor Associate
Salvation Army
08.2011 - 10.2012
MHA - Health Care Administration
University of Phoenix University
BHA - Health Care Administration
University of Phoenix