Jessica Bernal
San Antonio
Summary
Learning & Performance Administrator with 10+ years of experience partnering with business and technology leaders to analyze performance gaps, identify root causes, and implement learning and training solutions that drive measurable business outcomes. Proven ability to lead end-to-end performance initiativesfrom needs analysis through implementation and evaluationwhile applying adult learning principles, data analysis, and risk-aware practices in highly regulated environments.
Overview
11
11
years of professional experience
Work History
Sr. Business Execution Administrator
Wells Fargo & Company
San Antonio
11.2023 - Current
- Serve as a learning and performance administrator partner to HR and technology leaders, analyzing business goals, performance requirements, and root causes to determine appropriate learning or training solutions.
- Conduct learning and performance needs analysis using workforce, learning, and operational data to identify performance gaps and define success measures prior to solution design.
- Partner with L&D Consultants and business stakeholders to align role-based and skills driven learning strategies to organizational objectives and risk mitigation priorities.
- Support end-to-end execution of learning initiatives including solution scoping, implementation readiness, delivery coordination, and effectiveness evaluation.
- Analyze learning and performance metrics to provide actionable insights and recommendations that inform leadership decisions and continuous improvement efforts.
- Develop and maintain audit-ready documentation, job aids, and process workflows ensuring compliance with policy, regulatory, and risk controls.
- Lead process improvement efforts resulting in increased learning delivery efficiency, improved learner experience, and reduced operational risk.
- Manage multiple moderately complex initiatives concurrently while balancing timelines, quality, and stakeholder expectations.
- Utilize Workday, LMS platforms, Tableau, SQL, SharePoint, and Microsoft Office to support learning analytics and execution.
Senior Administrative Assistant
University Of Texas At San Antonio
San Antonio
05.2022 - 11.2023
- Acted as an internal consultant to senior leaders, using data analysis and performance insights to inform workforce and operational decisions.
- Conducted root cause analysis on recurring performance and process issues, recommending sustainable solutions aligned to organizational goals.
- Led cross-functional initiatives to improve efficiency, effectiveness, and communication across academic and administrative teams.
- Designed executive-level reports and dashboards translating complex data into clear, actionable recommendations.
- Partnered with HR, academic, and operational stakeholders to support people, learning, and development initiatives.
Administrative Assistant
St. Mary's University
San Antonio
10.2015 - 05.2022
- Supported learning management system (LMS) operations and user enablement contributing to effective training delivery.
- Analyzed academic and operational data and produced summaries supporting leadership decision-making.
- Created SQL queries and reporting tools improving data accuracy and insight generation.
- Supported continuous improvement initiatives enhancing operational performance.
Skills
- Performance & Learning needs analysis
- Business & Stakeholder Consulting
- Learning strategy & Solution alignment
- Adult Learning & Instructional Design Foundations
- Process optimization & continuous improvement
- Change management communications
- Cross-functional collaboration
- Risk, Policy & Compliance Alignment
Timeline
Sr. Business Execution Administrator
Wells Fargo & Company
11.2023 - Current
Senior Administrative Assistant
University Of Texas At San Antonio
05.2022 - 11.2023
Administrative Assistant
St. Mary's University
10.2015 - 05.2022