Kristena Christensen
Windsor Heights,USA
Summary
Improved payroll and business operations management, aiding large organizations in achieving operational goals.,Enhanced data analysis effectiveness through proficient use of SAS and SQL, supporting UAT and validation.,Resolved issues efficiently by identifying discrepancies and documenting processes, resulting in accurate reporting.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Business Execution Administrator (Business
Wells Fargo
2013.02 - 2025.07
- Started in Clerical position maintaining miscellaneous tasks of sorting departmental mail, handling customer complaints, copying and faxing.
- Ran errands from Customer Service to other departments within the building in a timely manner
- Taking Customer Service phone calls for mortgage customers.
- Knowledge of mortgage loan process
- Trained in the Funding department, receiving mortgage payments from other mortgage companies and investors and insured these mortgage payments were applied to the correct loans, receiving hundreds of mortgage checks at a time.
Senior Business Execution Administration
Wells Fargo & Company
2013.02 - 2025.07
- Support Incentive Compensation plans across 3 lines of business, ensuring accurate calculation, validation, and reporting of compensation plans.
- Performed daily, monthly and quarterly data validation activities to verify compensation and payroll accuracy, identify discrepancies, and resolve issues.
- Developed, maintained, and enhanced recurring and ad hoc reports using SAS and SQL to support operational and business decision-making.
- Documentation of Production Validations including documentation of results, researching results, updating the Validation Checklist and submit SDR for changes that needs updates.
- Monthly and quarterly Payroll balance and validation for 3 different business lines.
- Run and maintain various Ad-Hoc reporting weekly and monthly in SAS.
- Run reports for Time Cards, Volume Override and Manager Hierarchy, Monthly Commissions, Jr reporting and HMA reporting.
- Write and modify SAS and SQL statements and queries for quick turn around time in processing Ad-Hoc report requests and Contact Log issues.
- Create and maintain weekly and monthly SAS reports from business requests for different business lines.
- Testing in UAT, Production, Regression and DNA model for department installs using ALM application for different business lines.
- Create test scripts in ALM.
- BCP BCA certified
Business System Consultant
Wells Fargo Home Mortgage
2012.10 - 2013.02
- Manage the Law Department Technology mailbox
- Process Access report forms for the Law Department applications, Mainframe, ART/email requests.
- Gathering and documenting all Access requests forms for auditing.
- Act as liaison between the Law Department and Technology team members to order software and hardware.
- Processed PAC2000 software via Remedy Tickets.
- Microsoft Office, Access, Clear Quest, Info Sourse, LAN Central, Wanda and Enterprise Management.
- Updated documents to the Law Department website.
Operational Risk Consultant
WELLS FARGO
2005.12 - 2011.11
- Perform product & program audits for all business lines.
- Process Change Control for all business lines.
- Process Underwriting guideline exceptions in the Home Equity Pricing Engine.
- Testing, validation & verifications of the Home Equity Pricing Engine application changes.
- Coding and testing Pricing Engine rules on various projects in the Pricing Engine & UAT environments.
- Thorough knowledge of the Home Equity pricing & product structures.
- CPI, LIS, LPS, ACAPS, Clear Quest.
- Perform monthly rules/pricing reviews.
- Schedule and facilitate meetings.
Technical Specialist II
Wells Fargo
1998.03 - 2005.12
- Answer phone for employees having computer and technical issues and resolve the issues.
- Follow up with customers and second level support group to ensure satisfactory solution and support was provided.
- Work to maintain and improve technical skills with constant changing technical environment.
- Strictly monitored on each call for: First level resolution, how to greet and end each call, length of each call, call captured rate, Calls answered within Service Level agreement, Average speed of answer, Customer Follow up results.
Education
High School Diploma -
Guthrie Center
Guthrie Center, IASkills
- Assisted in business analysis tasks to support team objectives
- Conducted data analysis to inform decision-making processes
- Performed reporting and analysis to enhance operational efficiency
- Facilitated UAT testing to validate system performance
- Supported human resources functions to streamline operations
- Utilized Jira to track project progress and manage tasks
- Applied SAS for comprehensive data analysis
- Executed SQL queries to extract and manipulate data
- Contributed to quality assurance efforts to maintain product standards
- Engaged with Workday for HR management tasks
- Collaborated with IC Central for data integration
- Participated in production and regression testing to ensure software reliability
- Leveraged SharePoint for documentation and collaboration
- Communicated with stakeholders to align project goals
Certification
None Specified
Ability Summary
None Specified
Honors & Activities
None Specified
Additional Information
None Specified
Timeline
Senior Business Execution Administrator (Business
Wells Fargo
2013.02 - 2025.07
Senior Business Execution Administration
Wells Fargo & Company
2013.02 - 2025.07
Business System Consultant
Wells Fargo Home Mortgage
2012.10 - 2013.02
Operational Risk Consultant
WELLS FARGO
2005.12 - 2011.11
Technical Specialist II
Wells Fargo
1998.03 - 2005.12
High School Diploma -
Guthrie Center