KATRINA SOTO
San Jose,CA
Summary
Achieved high levels of customer satisfaction through effective teamwork and collaboration. Delivered consistent reliability and punctuality, contributing to overall operational efficiency. Enhanced service quality by actively engaging with team members and clients.
Overview
2020
2020
years of professional experience
Work History
INDEPENDENT BUSINESS OWNER. STYLIST/MAKEUP ARTIST
Kitty Kat Designs
San Jose, CA
- Spearheaded creative direction as a Redken Artist with 13 years of industry expertise.
- Executed Brazilian Blowout treatments to enhance client hair quality and manageability.
- Assisted clients with hair styling and makeup application for weddings, formals, and events throughout the year. Supported fashion shows and photo shoots by providing on-site beauty services. Helped graduates achieve their desired look for graduation ceremonies.
- Collaborated with models during local photo shoots to enhance makeup and hair styling.
- Administered eyelash extension and false eyelash applications to enhance customer appearance.
- Executed expert makeup application techniques to effectively conceal scars, tattoos, rosacea, vitiligo, and acne.
- Guided customers in utilizing cosmetic and hair products to achieve desired effects and styles.
- Conducted home and hospital visits to provide patients with confidence-boosting support during treatment.
- Evaluated hair and scalp conditions to recommend optimal hair care products.
- Executed cut, color, and styling services to enhance client satisfaction.
- Fostered strong customer relationships to enhance loyalty and drive repeat business.
- Employed current and emerging techniques to enhance lighting, highlighting, and color correction processes.
- Boosted revenue through comprehensive service offerings, including shampooing, cutting, coloring, and eyebrow waxing.
- Ensured compliance with sanitation and sterilization standards in accordance with state law and company policy.
- Managed appointment scheduling and ensured timely pre-booking for returning clients.
- Facilitated free consultations to evaluate potential services, maintenance requirements, and budget considerations.
- Expanded social media following and clientele through strategic promotion of treatments and services.
HAIR STYLIST/MAKEUP ARTIST
Mira Bella Salon
San Jose, CA
06.2017 - 07.2019
- Executed cut, color, and styling services to enhance client satisfaction and maintain salon standards.
- Managed appointment scheduling and ensured timely pre-booking for returning clients.
- Documented customer preferences, services rendered, and color formulas to ensure consistent quality outcomes.
- Educated customers on effective haircare and styling techniques to enhance daily maintenance.
- Sanitized instruments, equipment, and stations to ensure optimal client protection.
- Facilitated free consultations to evaluate potential services, maintenance needs, and budget considerations.
- Designed and executed stunning updo styles and trending looks for client weddings and events.
SALON MANAGER / SENIOR HAIR STYLIST / FREELANCE MAKEUP ARTIST
Jasmine Salon
San Jose, CA
05.2013 - 06.2017
- Oversaw daily operations and ensured adherence to SOPs and safety regulations.
- Directed and oversaw team member activities to ensure alignment with customer requirements.
- Assisted in managing employee schedules and shift assignments. Supported training initiatives to address skill gaps. Conducted performance evaluations to provide feedback and guidance.
- Streamlined updates and maintenance of customer information records to accurately reflect beauty services provided and client preferences.
- Collaborated with salon staff to enhance customer service experiences.
- Organized client appointment schedules while accommodating special requests and required services.
- Directed training and supervision of salon employees to enhance service quality.
- Addressed guest complaints and implemented solutions to enhance customer satisfaction.
- Enhanced salon revenue by recommending, demonstrating, and selling hair products to clients.
- Maintained cleanliness and organization of work station, ensuring tools were regularly sanitized.
- Trained and mentored staff in best practices for customer service and product knowledge.
- Oversaw daily salon operations, ensuring seamless service delivery and client satisfaction.
Education
Associate of Arts - Business / Marketing
San Jose City College
San Jose, California, CAHigh School Diploma - General Studies
Foothill High School
San Jose, CACertified Brazilian Blowout Artist - Cosmetology
Brazilian Blowout
San Jose, CA07.2015
Licensed Cosmetologist - Beauty / Cosmetology
Redken's Academy for Salon Professionals
Santa Clara, CA11.2012
Skills
Oversaw team operations and strategic initiatives to enhance productivity
Guided customers in selecting beauty products to enhance personal style and confidence
Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Assisted customers with transactions and money handling Supported team in maintaining accurate cash registers Helped resolve customer inquiries regarding payments and receipts
Cultivated and strengthened professional relationships to enhance collaboration
Cultivated in-depth product knowledge to enhance customer interactions
Oversaw comprehensive schedule management to optimize resource allocation
Facilitated effective communication strategies across teams
Facilitated customer consultations to identify needs and provide tailored solutions
Demonstrated meticulous attention to detail in all tasks and projects
Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
Assisted in organizing product displays to enhance customer engagement Supported inventory management to maintain optimal stock levels Collaborated with team members to ensure timely product availability
Oversaw management of multiple priorities to ensure timely project completion
Assisted in identifying suitable products for customer needs Supported team members in providing tailored product suggestions Contributed to enhancing customer satisfaction through effective product recommendations
Designed and executed display creation projects to enhance visual merchandising
Assisted in managing multiple tasks efficiently Organized schedules and resources to support team objectives Coordinated activities to enhance workflow and productivity
Executed makeup application techniques to enhance client appearance and confidence
Assisted in coloring and cutting tasks to support team objectives Contributed to maintaining a clean and organized workspace Collaborated with team members to ensure smooth workflow
Assisted clients in selecting hairstyles that suit their preferences and features Provided basic hairstyling services, including cuts and simple color treatments Maintained cleanliness and organization of workstations to enhance client experience
Facilitated chemical relaxation processes to enhance material properties
Customer service
Customer relations
Attention to detail
Driven and determined
Timeline
HAIR STYLIST/MAKEUP ARTIST
Mira Bella Salon
06.2017 - 07.2019
SALON MANAGER / SENIOR HAIR STYLIST / FREELANCE MAKEUP ARTIST
Jasmine Salon
05.2013 - 06.2017
INDEPENDENT BUSINESS OWNER. STYLIST/MAKEUP ARTIST
Kitty Kat Designs
Associate of Arts - Business / Marketing
San Jose City College
High School Diploma - General Studies
Foothill High School
Certified Brazilian Blowout Artist - Cosmetology
Brazilian Blowout
Licensed Cosmetologist - Beauty / Cosmetology
Redken's Academy for Salon Professionals