Jessica Bernard
West Monroe,LA
Summary
Executed comprehensive resume development and optimization strategies.
Overview
21
21
years of professional experience
Work History
Certified Trainer
Chick-fil-A
West Monroe, LA
12.2014 - Current
- Delivered engaging training sessions for team members on customer service excellence.
- Curriculum development
- Employee training
- Instructional design
- Training evaluation
Cashier
Walmart
Monroe, LA
07.2016 - 03.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring balanced receipts and minimizing discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer service standards.
Waitress
Waffle House
West Monroe, LA
01.2005 - 07.2014
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables simultaneously, efficiently taking orders and delivering food.
- Collaborated with kitchen staff to streamline food preparation and improve service speed.
- Trained new team members on menu items, service standards, and operational procedures.
Cashier
Canes Chicken Fingers
West Monroe, LA
05.2012 - 01.2014
- Developed training materials to enhance operational procedures.
- Facilitated orientation programs for new hires to ensure smooth onboarding experience.
- Operated cash register for customer transactions and payment processing.
- Assisted customers with product inquiries and locating items in store.
- Handled returns and exchanges while adhering to store policies and procedures.
Education
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Ashworth College
Norcross, GA05.2003
Skills
Curriculum development
Employee training
Instructional design
Training evaluation
Certified Trainer
Timeline
Cashier
Walmart
07.2016 - 03.2026
Certified Trainer
Chick-fil-A
12.2014 - Current
Cashier
Canes Chicken Fingers
05.2012 - 01.2014
Waitress
Waffle House
01.2005 - 07.2014
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Ashworth College