Jessica Berns
2604 Elm Drive Rd, Decorah,IA
Summary
Experienced shipping lead specializing in shipping coordination and team training. Committed to enhancing operational efficiency through process improvements and effective communication, resulting in timely deliveries and strong customer satisfaction.
Overview
29
29
years of professional experience
Work History
Shipping Lead
Iowa Rotocast Plastics Inc
Decorah, Iowa
05.2019 - Current
- Coordinated shipping schedules to ensure timely delivery of plastic products.
- Trained new team members on shipping procedures and safety protocols.
- Inspected outgoing shipments for accuracy and quality before dispatch.
- Collaborated with logistics providers to optimize transportation routes.
- Maintained accurate shipping records and documentation for compliance purposes.
- Assisted in resolving shipping discrepancies and customer inquiries efficiently.
- Collaborated with warehouse staff to ensure timely delivery of goods.
- Developed and implemented process improvements to increase shipping efficiency.
- Maintained accurate tracking records for all shipments, including order numbers, weights, costs.
- Prepared bills of lading prior to shipment release to ensure proper documentation is provided.
- Monitored the status of outgoing packages and notified customers of delays or issues.
- Coordinated with vendors to arrange transportation services for outbound shipments.
- Investigated customer complaints related to shipments and took corrective action where necessary.
- Provided guidance and technical assistance to other departments within the organization regarding logistics issues.
- Cultivated positive relationships with FedEx, UPS and DHL personnel.
- Identified and resolved discrepancies between inventory records and actual shipments.
- Obtained required documentation to process shipments and support movement.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Assisted with loading and unloading freight onto trailers using manual handling techniques or powered equipment.
Physical Therapy Aide
Aase Haugen Homes
Decorah, Iowa
01.2014 - 05.2019
- Assisted therapists with patient exercises and mobility training.
- Supported patients with daily living activities during therapy sessions.
- Maintained accurate patient records and documented therapy progress.
- Communicated effectively with patients to encourage participation in therapy.
- Collaborated with healthcare team to enhance patient care plans.
- Monitored patients during exercise sessions to ensure proper technique is being used and to provide additional instruction when necessary.
- Educated patients on how to properly perform home exercises as instructed by the physical therapist.
- Instructed patients in safe and effective use of weights, pulleys, inclined surfaces and various equipment for given treatments to reduce injury.
- Administered and guided patients through simple range of motion exercises to facilitate flexibility and improved circulation.
- Updated patient records with condition status.
- Answered patient questions promptly through email, phone and in person.
- Educated patients and families on exercises and home care techniques for continued care.
- Took calls and scheduled appointments for patients.
- Facilitated communication between patients, families, and healthcare professionals.
CNA/Advanced CMA
Aase Haugen Homes
Decorah, Iowa
04.1998 - 01.2014
- Provided direct patient care and assistance with daily living activities.
- Assisted residents with mobility and transportation throughout the facility.
- Documented patient information accurately in electronic health records systems.
- Communicated effectively with residents, families, and healthcare team members.
- Trained new staff on proper care techniques and safety protocols.
- Documented patient care services by charting in designated areas.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Administered medications under supervision of a licensed nurse.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted healthcare providers with patient examinations and procedures.
- Recorded patient histories and vital signs accurately in electronic health records.
- Answered telephones and responded to inquiries from patients regarding their healthcare needs.
Waitress Trainer
McCaffery's Dolce' Vita
Decorah, Iowa
08.2006 - 09.2008
- Trained new waitstaff on menu items and service protocols.
- Demonstrated customer service techniques to enhance guest experiences.
- Evaluated trainee performance and provided constructive feedback regularly.
- Maintained a positive work environment that encouraged teamwork and communication.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Explained various techniques used in handling large groups of customers efficiently.
- Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
Dietary Aide
Aase Haugen Homes
Decorah, Iowa
01.1997 - 03.1998
- Prepared nutritious meals according to dietary guidelines and resident preferences.
- Assisted in serving meals to residents in a timely manner.
- Maintained cleanliness of kitchen and dining areas following safety protocols.
- Communicated effectively with residents regarding meal choices and dietary needs.
- Participated in training new employees on kitchen procedures and safety standards.
- Served food and snacks according to planned menu and patients' diet orders.
- Treated patients and team members with dignity and respect.
- Engaged with residents to provide positive and enriching experiences.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Directed patrons to restrooms and other amenities within facility.
Education
Some College (No Degree) - Secretarial
Northeast Iowa Community College
Calmar, IASkills
- Shipping coordination
- Customer relationship management
- Effective communication
- Team leadership
- Problem solving
- Logistics optimization
Timeline
Shipping Lead
Iowa Rotocast Plastics Inc
05.2019 - Current
Physical Therapy Aide
Aase Haugen Homes
01.2014 - 05.2019
Waitress Trainer
McCaffery's Dolce' Vita
08.2006 - 09.2008
CNA/Advanced CMA
Aase Haugen Homes
04.1998 - 01.2014
Dietary Aide
Aase Haugen Homes
01.1997 - 03.1998
Some College (No Degree) - Secretarial
Northeast Iowa Community College