Jessica Berntson
East Providence
Summary
Results-driven Systems Engineer at CMIT Solutions with expertise in infrastructure development and troubleshooting. Successfully optimized system performance through custom scripting and software updates. Proven ability to deliver exceptional helpdesk operations while maintaining compliance with performance metrics. Adept at diagnosing issues, ensuring efficient hardware and software installations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Systems Engineer
CMIT Solutions
07.2023 - Current
- Verified compliance with applicable performance metrics and compatibility expectations.
- Completed software updates for optimized computer use.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Provisioned and deployed computers and network equipment
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
Main Banker
Bally's Twin River Casino
09.2013 - 12.2023
- Provided prompt and courteous service to external and internal guests.
- Supplied currency, coin and gaming checks to other departments.
- Maintained and monitored funds on assigned shift.
- Prepared and issued money banks to change persons at start of each shift.
- Balanced books with daily summary reconciliations.
- Audited money drawers and hand or machine-counted large cash values.
Education
Computer Information Systems
Lincoln Tech
Lincoln06-2023
High School Diploma -
Ponaganset High School
North Scituate06-2007
Skills
- Infrastructure development
- Helpdesk operations
- Data analysis
- Troubleshooting and diagnosis
- Hardware and software installation
Certification
CompTIA A+
Jamf Certified Associate - Jamf Pro
Microsoft Entra and Intune
Timeline
Systems Engineer
CMIT Solutions
07.2023 - Current
Main Banker
Bally's Twin River Casino
09.2013 - 12.2023
Computer Information Systems
Lincoln Tech
High School Diploma -
Ponaganset High School
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