Jessica Bess
Elk Grove,CA
Summary
I am a highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. I can multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. I am a medical assistant with extensive knowledge of medical regulations and policies. I Offer strong dedication to informed patient care, administrative excellence and confidentiality. I am a detail-oriented team player with strong organizational skills. Im able to handle multiple projects simultaneously with a high degree of accuracy. Not only am I a highly trained medical assistant, but a dedicated Health Aide whose highly skilled at assessing patient needs and administering appropriate care. I offer 2 years of experience in healthcare industry with a proven track record of exceptional patient care. Skillfully navigates needs of multiple patients unable to care for themselves, educates family members and provide updates to medical care teams. Im a courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
CDCR
09.2021 - Current
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed EKGs and other tests based on patient presentation in office.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Proven ability to learn quickly and adapt to new situations.
- Acted as an team leader in group projects, delegating tasks and providing feedback.
School Heath Aid
Always Home Nursing Services
04.2021 - 08.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with students/ staff.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Operating a open covid clinic to schools throughout Sacramento while also acting as a health aid to students with special needs.
Medical Assistant
Logistics Health Incorporated
10.2020 - 08.2021
- Prepared lab specimens for diagnostic evaluation.
- Assisted the community to free PCR covid test
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Performed medical records management, including filing, organizing and scanning documents.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients for Covid test.
- Oriented and trained new staff on proper procedures and policies.
- Obtained client medical history, medication information, symptoms, and allergies.
Health Aide
Diamond Care
08.2019 - 03.2020
- Entertained patients by reading aloud, playing cards and engaging in conversation.
- Answered patient inquiries and provided information about healthcare services.
- Improved patient comfort by providing attentive and compassionate care.
- Transported and accompanied patient to doctor visits or hospital.
- Assisted patients with therapy exercises as specified by care team.
- Streamlined documentation processes, maintaining accurate records of patient progress and interventions.
- Monitored vital signs and reported changes in condition to medical staff, ensuring timely interventions.
- Assisted patient by providing personal services such as bathing, dressing and grooming.
- Actively engaged patients in social activities for improved mental health.
- Observed and reported on patient conditions and changes.
- Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
- Provided emotional support during difficult times, fostering trust and positive relationships with patients.
- Disinfected tools, equipment and surfaces between patients.
- Helped family members care for patient by teaching appropriate ways to lift, turn and reposition patient.
- Performed housekeeping tasks for a clean living environment conducive to healing.
- Administered medications and injections as directed by healthcare professionals.
- Reduced hospital readmissions by providing thorough post-discharge care and followup.
- Purchased, prepared, and served food for patients and other members of family by following special prescribed diets.
Education
Medical Assistant -
Carrington College
Stockton, CA01.2019
High School Diploma -
Venture Academy
Stockton, CA05.2016
Skills
- Wound care specialist
- Flexibility and Adaptability
- Friendly, Positive Attitude
- Electronic Health Records
- Electronic Charting
- Customer Relationship Management (CRM)
- Direct Patient Care
- Specimens collection and processing
- Certified in CPR/AED
- Patient Scheduling
- Medical Procedures
- Emotional Support
Certification
- RMA - Registered Medical Assistant
Timeline
Medical Assistant
CDCR
09.2021 - Current
School Heath Aid
Always Home Nursing Services
04.2021 - 08.2021
Medical Assistant
Logistics Health Incorporated
10.2020 - 08.2021
Health Aide
Diamond Care
08.2019 - 03.2020
Medical Assistant -
Carrington College
High School Diploma -
Venture Academy