Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Betts

Fort McCoy,FL

Summary

Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 15-year industry history. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Hardworking skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. Committed Correctional Officer with passion for criminal justice. Experienced in maximum, medium, minimum, palliative care, and juvenile security locations. Extensively trained in suicide prevention and defensive tactical techniques. Focused Correctional Officer offering 15-year history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations. Safety-oriented Correctional Officer with more than 10 years in maximum and medium security facilities. Extensively trained in defensive tactics and suicide prevention. Resourceful and dedicated correctional officer with motivational leadership, training and employee supervision experience. 16 years in corrections. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Correctional Officer

Putnam County
06.2017 - Current
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Completed intake paperwork, fingerprints, and searches.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Interviewed inmates to obtain information and assess needs.
  • Booked new inmates into facility and processed inmates for release.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted routine and emergency head counts.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Documented inmate behavior and activities in logbooks.
  • Investigated and responded to incidents of inmate misconduct.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Responded to inquiries from inmates and other members of public.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Interviewed inmates to obtain information and evidence.
  • Built solid relationships with staff and residents to keep institution safe and secure.

Correctional Officer

Lowell Correctional Institution
06.2007 - 02.2017
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Interviewed inmates to obtain information and assess needs.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Documented inmate behavior and activities in logbooks.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Investigated and responded to incidents of inmate misconduct.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Responded to inquiries from inmates and other members of public.
  • Interviewed inmates to obtain information and evidence.
  • Administered drug tests to inmates.
  • Restrained juvenile inmates when disturbances required physical intervention.

Retail Sales Associate

Silver Springs
10.2005 - 11.2007
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.

Copy and Print Specialist

Staples
02.2007 - 06.2007
  • Incorporated selling skills and product and service knowledge to meet customer needs.
  • Assessed customer needs to deliver satisfactory experiences.
  • Completed complex customer orders accurately and within quoted time limit.
  • Moved and lifted items pounds complete stocking and maintenance tasks.
  • Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Provided mounting and laminating support to preserve and protect documents and photos.
  • Entered customer orders in POS register system and created invoices to collect accurate payment.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
  • Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
  • Utilized work order and job instructions to identify necessary materials and quantity requirements.
  • Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
  • Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
  • Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.

Education

Criminal Justice And Training - Recruit Certification

College of Central Florida
Ocala, FL
03.2009

Skills

  • Inmate Rights
  • Central and Pod Control
  • Restraint Techniques
  • Search and Seizure Procedures
  • Safety and Security
  • Inmate Behavior Modification Tactics
  • Suicide Prevention Training
  • Booking Procedures
  • Conflict Resolution Skills
  • Armory and Key Control
  • Self-Defense Techniques
  • Safety and Security Enforcement
  • Defensive Tactics
  • Crisis Intervention Training
  • Offender Counts
  • First Aid and CPR Certified
  • Correctional Facility Procedures
  • Strategic Planning
  • Scheduling Medical Appointments
  • Behavioral Disorders Familiarity
  • Corrective Actions
  • Nonviolent Intervention
  • Excellent Problem-Solving Skills
  • Evidence Preservation
  • De-Escalating Conflicts
  • Tower Surveillance
  • Inmate Accountability
  • Occupational Hazards and Safety Precautions
  • Contraband Inspections
  • Disciplinary Action
  • Inmate Escorting
  • Firearm Operations
  • Operational Efficiency
  • Institutional Policies
  • Transporting Logs
  • Perimeter Patrol
  • Monitor Inmates
  • Behavioral Observations
  • Search Cells
  • Emergency Protocol
  • Secure Exits
  • Distributing Meals
  • Managing Unit Operations
  • Health and Safety Regulations
  • Medical Emergency Response
  • Prison Settings
  • Rehabilitation and Counseling
  • Hostage Negotiations
  • Maintain Records
  • Mentorship
  • Observation
  • Negotiation
  • Weapons
  • Recreational Activities
  • Contraband Prevention
  • Violence Prevention
  • Firearms Training
  • Security Procedures
  • Ethical Standards of Conduct
  • Criminal Law

Languages

Sign language
Professional Working

Timeline

Correctional Officer

Putnam County
06.2017 - Current

Correctional Officer

Lowell Correctional Institution
06.2007 - 02.2017

Copy and Print Specialist

Staples
02.2007 - 06.2007

Retail Sales Associate

Silver Springs
10.2005 - 11.2007

Criminal Justice And Training - Recruit Certification

College of Central Florida
Jessica Betts