JESSICA BLACK
Balch Springs,TX
Summary
Experienced with claims management and team leadership. Utilizes in-depth knowledge of claims processes to drive operational improvements and enhance customer service. Track record of effective team collaboration and conflict resolution.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Claim Team Manager
Wal-Mart Supercenter
08.2003 - Current
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Coordinated resources for large-scale disaster recovery efforts, minimizing financial losses for policyholders and the company.
- Processed claims in accordance with industry fair claim practices and [Location] regulations.
- Organized claims operations by preparing budgets, setting departmental objectives and implementing strategies to meet goals.
- Reduced claim resolution time with thorough investigation and effective communication between parties.
Caregiver
Wood Group
06.2015 - 02.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Caregiver
Wood Group
03.2007 - 01.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Education
High School Diploma -
Bonham High School
Bonham, TX05-1999
Skills
- Claims Management Expertise
- Collaboration and Teamwork
- Decision-making capabilities
- Mentoring abilities
Timeline
Caregiver
Wood Group
06.2015 - 02.2019
Caregiver
Wood Group
03.2007 - 01.2013
Claim Team Manager
Wal-Mart Supercenter
08.2003 - Current
High School Diploma -
Bonham High School
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