Driven and collaborative professional seeking customer service, fine dining, or banquet serving position with natural ability to lead and support team dynamics. Possesses comprehensive knowledge of restaurant operations and excels in team management and customer service. Aims to foster positive dining experience and enhance team cohesion.
Hi, I’m
Jessica Blaire-Troutman
North Hollywood,CA
Summary
Overview
13
years of professional experience
1
Certification
Work History
Private
Consultant
09.2023 - Current
Job overview
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
Rustic Canyon Family Restaurants
Banquet and Restaurant Server
10.2022 - 07.2023
Job overview
- Supported event planning efforts by attending pre-shift meetings to discuss specific details such as timelines, menu offerings, and guest counts, leading to successful events.
- Enhanced guest dining experience by providing attentive and personalized service during banquet events and restaurant meals.
- Served as an integral part of the restaurant''s success by consistently achieving performance goals and contributing to a positive work environment.
The Federal Restaurant
Banquet and Restaurant Server
12.2018 - 01.2020
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
The Beauty Lounge
Administrative Office Manager
02.2015 - 08.2017
Job overview
- Updated reports, managed accounts, and generated reports for company database.
- Assisted executive management with special projects as needed to support overall business objectives.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
The Beauty Lounge
Medical Spa Coordinator
08.2014 - 02.2015
Job overview
- Developed strong relationships with clients, resulting in repeat visits and positive word-of-mouth referrals.
- Oversaw facility maintenance tasks for a clean, welcoming atmosphere that encouraged client relaxation during treatments.
- Promoted spa specials/packages via social media platforms, increasing visibility and attracting more potential customers.
Muldoon's Irish Pub of Carmel
Server Manager at Family-Owned and Operated Pub
08.2012 - 08.2014
Job overview
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Education
Kentucky Bluegrass And Technical CollegeLexington, KY
Associate of Arts from Arts And Humanities
05-2019
University Overview
Kentucky Bluegrass And Technical CollegeLexington
Associate of Applied Science from Nursing Education
05-2015
University Overview
Skills
- Friendly, positive attitude
- Attention to detail
- Active listening
- Problem resolution
- Dependable and responsible
- Flexible and adaptable
- Organizational skills
- Verbal communication
- Teamwork and collaboration
- Time management
- Multitasking
- Decision-making
- Calm under pressure
- Exceptional Customer Service
Certification
- Private Yoga Instructor. (RYT-200)
- Spinning® Instructor.
- (CPR) - American Heart Association.
- Food Allergen Awareness Training Certificate.
- ServSafe Food Handler's Certification.
- (TIPS) Alcohol Server Certification.
- Food Handler's Card.
- Certified Medical Assistant. (CMA)
- California Driver's License with a clean driving record.
Languages
English
Spanish
Professional Working
Interests
- Family
- Live Music and Dancing
- Acting and Theater
- Reading
- Hiking
- Road Trips and Backpacking
- Volunteer Travel
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Astronomy and Astrology
- Personal Development and the Arts
Timeline
Consultant
Private
09.2023 - Current
Banquet and Restaurant Server
Rustic Canyon Family Restaurants
10.2022 - 07.2023
Banquet and Restaurant Server
The Federal Restaurant
12.2018 - 01.2020
Administrative Office Manager
The Beauty Lounge
02.2015 - 08.2017
Medical Spa Coordinator
The Beauty Lounge
08.2014 - 02.2015
Server Manager at Family-Owned and Operated Pub
Muldoon's Irish Pub of Carmel
08.2012 - 08.2014
Kentucky Bluegrass And Technical College
Associate of Arts from Arts And Humanities
Kentucky Bluegrass And Technical College
Associate of Applied Science from Nursing Education
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