Summary
Overview
Work History
Education
Skills
Name
Certification
Timeline
Generic

Jessica Blanc

Loganville,GA

Summary

Results-driven Implementation Specialist with expertise in SaaS software implementation, project management, and customer success. Proven ability to lead multiple implementations, collaborate with cross-functional teams, and optimize client onboarding and adoption. Adept at designing customized software solutions, training end-users, and managing project scope to drive efficiency and satisfaction. Strong communication and problem-solving skills, ensuring seamless customer experiences and high user adoption rates.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Software Implementation Specialist

Insperity
11.2022 - Current
  • Lead multiple SaaS software implementations, ensuring successful onboarding and adoption for clients across various industries.
  • Configure and customize BrightMove ATS to align with client business needs, driving efficiency and automation.
  • Collaborate with sales, customer success, and consulting teams to manage project timelines, scope, and change requests.
  • Provide ongoing technical support and training, resulting in a 95% user adoption rate within the first three months.
  • Identify product and service expansion opportunities, increasing client engagement and retention.
  • Act as a subject matter expert on best practices for software configuration and system maintenance.

HR Specialist (Amazon)

Populous Group
10.2021 - 09.2022
  • Managed onboarding processes, streamlining workflows to improve recruiter efficiency by 35%.
  • Implemented process automation for HRIS systems, ensuring accuracy and compliance.
  • Provided consultation on system functionalities and technical configurations, enhancing candidate experience and hiring workflows.

Technical Recruiting Coordinator

FISV - Fiserv
04.2018 - 10.2021
  • Coordinated the recruitment efforts, scheduling, and communication between candidates and the hiring team Responsible for posting internal and external positions
  • Scheduled over 500+ complex interviews, liaising and negotiated with candidates, hiring managers, interviewers and executive assistants to secure interview days, times and logistics via Outlook, Workday and Teams.
  • Managed and found solutions for unexpected, last-minute schedule changes such as last minute schedule changes and interview cancellations.
  • Successfully onboarded over 150+ new hires via Workday (Configuring Offer letter templates, troubleshooting candidate issues, and deep diving into process flows to determine issues),
  • Prepared and delivered offer letters, relocation forms, referral bonus requests, and other recruiting correspondence for candidates both in US and Canada.
  • Handled I-9, background/drug screening, and credit check for new hires in all legal entities.
  • Produced recruitment reports, assist with HR Related special projects and prepare spreadsheets, presentations and documents using data from Workday.
  • Worked in Recruiting systems and tools, tracking recruiting activities and providing status updates and reporting
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Kept company in compliance with EEO requirements.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Operated and maintained applicant tracking and candidate management systems (Workday).

Junior Project Manager

Fusion Logistics
10.2014 - 03.2018
  • Led cross-functional teams to execute software implementations and process improvements.
  • Managed project budgets exceeding $6 million, ensuring on-time and within-scope delivery.
  • Developed and maintained project documentation, enhancing efficiency and communication among stakeholders.

Education

MBA - Human Resources Management

Nova Southeastern University
06.2017

Bachelor's - Health Administration Services

Florida Atlantic University
08.2015

Skills

  • SaaS Implementation & Configuration
  • Project Management (Smartsheet, Jira, Asana)
  • Business Analysis & Process Optimization
  • Customer Success & Engagement
  • Technical Troubleshooting & Risk Resolution
  • Agile & SCRUM Methodologies
  • Training & User Adoption Strategies
  • Workday, CBAT, ADP, Kronos, Taleo
  • Strong Written & Verbal Communication
  • Client-Facing Consulting & Advisory Services
  • Recruitment Metrics & Reporting

Name

Hi, I’m

Certification

  • Certified Professional Scrum Master (PSM) 1, Scrum.org - September 2022.
  • Project Management Professional (PMP) - Expected November, 2022.

Timeline

Software Implementation Specialist

Insperity
11.2022 - Current

HR Specialist (Amazon)

Populous Group
10.2021 - 09.2022

Technical Recruiting Coordinator

FISV - Fiserv
04.2018 - 10.2021

Junior Project Manager

Fusion Logistics
10.2014 - 03.2018

Bachelor's - Health Administration Services

Florida Atlantic University

MBA - Human Resources Management

Nova Southeastern University

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Jessica Blanc