Jessica Blanchard
Violet,LA
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
9
9
years of professional experience
Work History
Veterinary Technician
Lakeside Animal Hospital
05.2020 - Current
- I perform multiple jobs to better assist the veterinarian
- I do blood draws, restraints, tprs, and various other jobs
- I also help out the reception when needed by taking calls and making appointments
- I also tend to our clients with whatever problems or concerns they may have
- I tend to answer multiple lines at once.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Maintained detailed records of animal health care and diagnostic treatments.
- Performed fecal examinations, urinalysis and bloodwork.
- Obtained patient history from owners and performed physical examinations.
- Collected and prepared specimens for laboratory testing.
- Assisted veterinarians with radiographs and ultrasounds.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Educated clients on nutrition, preventive health and other animal care.
Veterinary Receptionist
Lakeside Animal Hospital
05.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Helped patients complete necessary medical forms and documentation.
- Invoiced patients accurately in line with charging guidelines.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
Driver
Lyft
01.2018 - 01.2019
- On a day-to-day basis, I would drive customers around the Great New Orleans area to various locations
- I assisted customers with their luggage
- I also made sure all of my customers felt comfortable.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Obtained signatures from customers upon delivery of goods.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Mart Sales Associate
Wal
11.2015 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
Crew Trainer
McDonald's Corporate
06.2014 - 11.2015
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained current knowledge of all team position requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and implemented successful onboarding program.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Built and maintained professional relationships with vendors and suppliers.
- Worked with vendors to customize courseware to accommodate business needs.
Education
High -
Chalmette High School
Associate's degree - Veterinary Technician
Delgado Community College
06.2020
Skills
- Computer Skills (10 years)
- Customer service (9 years)
- Sales (3 years)
- Receptionist (3 years)
- Multi-line phone systems (3 years)
- ASL - Intermediate
- Schedule Dissemination
- Account Management
- Documenting Medical Histories
- Patient Referral
- Verbal and Written Communication
- Schedule Coordination
- Records Transmission
- Patient Scheduling
- HIPAA Guidelines
- Answer Telephones
Timeline
Veterinary Technician
Lakeside Animal Hospital
05.2020 - Current
Veterinary Receptionist
Lakeside Animal Hospital
05.2020 - Current
Driver
Lyft
01.2018 - 01.2019
Mart Sales Associate
Wal
11.2015 - 01.2018
Crew Trainer
McDonald's Corporate
06.2014 - 11.2015
High -
Chalmette High School
Associate's degree - Veterinary Technician
Delgado Community College
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