Makenzi Rogan
Azle
Summary
Client service professional with robust background in delivering high-quality support and fostering client relationships. Known for reliability and adaptability in dynamic environments. Proficient in communication and team collaboration, consistently achieving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Representative
VCA Lakeside Animal Hospital
08.2021 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Cashier/Sales Associate
NRS
08.2020 - 08.2021
- Greeting customers as they come in
- Assisting customers in their purchases
- Indulging in polite, brief conversation
Secretary
Rogan Business Services
10.2015 - 11.2017
- Arranging work schedule
- Keeping tabs on expenses
- Ordering materials/supplies
- Doing bids/invoices
- Advertising
Education
Certificate - Veterinarian Assistint
Weatherford College
Weatherford, TX07.2017
High School Diploma -
Azle High School
Azle, TX05-2015
Skills
- Customer support
- Customer focus
- Meeting deadlines
- Prescription order management
- Membership renewals
- Client profile building
- Verbal and written communication
- Office administration
- Organization
Certification
Veterinary Assistant, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer Focus & Orientation, Proficient, 07/01/19, Responding to customer situations with sensitivity.
Timeline
Client Service Representative
VCA Lakeside Animal Hospital
08.2021 - Current
Cashier/Sales Associate
NRS
08.2020 - 08.2021
Secretary
Rogan Business Services
10.2015 - 11.2017
Certificate - Veterinarian Assistint
Weatherford College
High School Diploma -
Azle High School
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