Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Blankenship

Medina

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

BrightView
07.2024 - Current
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Delivered support to medical staff in completion of patient paperwork.
  • Responded to inquiries by directing calls to appropriate personnel.

Office Coordinator and PLCC

Upstream Rehabilitation
04.2023 - 02.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Supporting patients by check ins, scheduling their appointments, and collecting copay and balances

Coordinator

Marshalls
09.2022 - 04.2023
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Assistant Manager

Dollar General
08.2020 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Education

Bachelor of Arts - Business Administration And Management

Ohio Wesleyan University
Delaware, OH
05-2021

Skills

  • Customer service
  • Office administration
  • Verbal and written communication
  • Phone etiquette
  • Multitasking and organization
  • Punctual

Accomplishments

    Golden Bishop Award 2020-2021: Outstanding Residential Assistant

Timeline

Patient Service Representative

BrightView
07.2024 - Current

Office Coordinator and PLCC

Upstream Rehabilitation
04.2023 - 02.2024

Coordinator

Marshalls
09.2022 - 04.2023

Assistant Manager

Dollar General
08.2020 - 09.2022

Bachelor of Arts - Business Administration And Management

Ohio Wesleyan University

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Jessica Blankenship