Jessica Bleau
Turner,ME
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Acuity Specialist
Riverview Psychiatric Center
Augusta, ME
04.2018 - Current
- Provide a safe work and living environment for the patients within the facility.
- Provide support to individuals facing diverse obstacles that may jeopardize their well-being using effective de-escalation strategies.
- Support individuals in completing tasks of daily living.
- Maintain all documentation needed promptly.
Bakery Worker
Hannaford Supermarket
Topsham, ME
05.2016 - 11.2016
- Ensured that all food items were prepared according to company standards.
- Communicated effectively with co-workers regarding product availability and delivery schedules.
- Followed health codes and regulations regarding food handling procedures.
- Listened to guests to understand needs and help each person select optimal products and services.
- Provided excellent customer service to foster satisfaction and loyalty.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Cleaned baking equipment, utensils, and work areas according to hygiene standards.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Labeled bakery products with prices, ingredients, and allergen information.
- Cleaned shelves, counters and tables to maintain organized store.
Behavioral Support Specialist
Independence Association
Brunswick, ME
03.2002 - 07.2015
- Participated in IEP meetings to discuss residents needs related to behavior.
- Utilized a variety of evidence-based practices such as Applied Behavior Analysis, Positive Behavioral Interventions and Supports, and Social Skills Training.
- Provided consultations on best practices for managing challenging behaviors within the home setting.
- Collaborated with specialists to develop strategies for improving household management skills.
- Created visual supports and schedules to improve understanding of expectations by residents with autism spectrum disorder.
- Assisted in developing positive reinforcement systems for residents success across settings.
- Supported transitions into new settings or activities by providing strategies tailored specifically towards each individual's needs.
- While with the company I also ran and managed two group homes
Customer Service Manager
Walmart
Brunswick, ME
11.2005 - 08.2006
- Led and supervised the front-end team at Walmart, comprised of cashiers and customer service personnel.
- Ensured optimal customer experience by meeting their needs and providing top-notch service while they were in the store.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Mt Ararat High School
Topsham, ME06-1999
Some College (No Degree) - Civil Engineering
University of Maine
Orono, MESome College (No Degree) - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Emergency Response
- Quality Assurance
- Root Cause Analysis
- Customer Relations
- Resource Allocation
- Supply Management
- Team Collaboration
- Attention to Detail
- Decision-Making
- Problem-solving abilities
- Self Motivation
- Professional Demeanor
- Organizational Skills
- Effective Communication
- Teamwork and Collaboration
- Professionalism
- Excellent Communication
- Time Management
- Multitasking
- Active Listening
- Adaptability and Flexibility
- Written Communication
Certification
- Currently certified in CPR/First Aid
- Certified in BRO training (Riverview's Behavioral training)
Affiliations
Hiking, gardening, just overall family time
Timeline
Acuity Specialist
Riverview Psychiatric Center
04.2018 - Current
Bakery Worker
Hannaford Supermarket
05.2016 - 11.2016
Customer Service Manager
Walmart
11.2005 - 08.2006
Behavioral Support Specialist
Independence Association
03.2002 - 07.2015
High School Diploma -
Mt Ararat High School
Some College (No Degree) - Civil Engineering
University of Maine
Some College (No Degree) - Business Administration
Southern New Hampshire University
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