Jessica Blom
Sarasota
Summary
Dynamic team leader focused on enhancing guest experiences through effective communication and collaboration. Known for fostering an inclusive work environment, driving sales through upselling techniques, and swiftly resolving conflicts to maintain service excellence.
Overview
16
16
years of professional experience
Work History
Team Leader/ Server
Bar Italia
Sarasota
06.2024 - 06.2025
- Served food and beverages to customers in a timely manner, ensuring satisfaction during dining experience.
- Utilized POS system for order placement, bill management, and processing complimentary items, ensuring smooth transactions.
- Collaborated with team members during busy shifts to streamline workflow and ensure exceptional guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set performance expectations for team, monitored progress towards goals, and provided constructive feedback to enhance team development.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained inclusive and diverse team culture, fostering respect and understanding to strengthen team cohesion.
Server
Shore
Sarasota
07.2023 - 06.2024
- Company Overview: Shore has an intensive training in the knowledge of the food and of the drink menu, the knowledge of food preparation and presentation is also very important for quality control and consistency.
- I am expected to provide excellent service to guests, upsell products and move the guests through the restaurant without feeling rushed.
- Navigated fast-paced environment by moving quickly and efficiently to meet service demands.
- Emphasized teamwork to ensure smooth operations and a positive dining experience for guests.
- Managed side work to ensure smooth restaurant operations during every shift.
Server
The Ritz Carlton
Lido Key
03.2023 - 07.2023
- Company Overview: I provided exceptional service for our luxury members of the Ritz Carlton and guests of the Hotel.
- I developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Created memorable experiences for guests by proactively addressing and resolving concerns.
- Developed in-depth knowledge of food and beverage menu to provide tailored suggestions for guests.
- Arranged place settings following Ritz Carlton standards, ensuring a welcoming atmosphere for incoming guests.
- The operation of the POS terminals was like many other companies, to input orders, split bills and calculate totals.
- We were to be able to work together as a team with my coworkers and have great communication skills.
Server
Kacey's Seafood and More
Sarasota
02.2015 - 01.2023
- Here I also provided exceptional service to a high volume of daily customers, with allot of regulars.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Checked with customers to assess satisfaction with meals, promptly addressing any issues.
- I worked with enthusiasm and knowledge about restaurant's menu and products and daily specials.
- I operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Recommended desserts and appetizers to enhance customer experience.
Server
Cest La Vie
Sarasota
02.2009 - 01.2023
- Company Overview: It is a well-known and established restaurant in the heart of downtown Sarasota.
- Memorized orders for numerous regular guests, enhancing their dining experience.
- I was trusted to open and close the restaurant at times but mostly opened the business.
- Knowledge of the products, and computer systems as well as cash handling experience.
- Quickly set up dining area and assisted in bakery operations to support daily service.
- Served guests at Ces't la Vie restaurant, fostering a welcoming atmosphere.
Education
State College of Florida, Manatee-Sarasota
Bradenton05-2026
500 Hours of Yoga Teacher Training -
Heartwood Yoga Institute
Bradenton06-2015
High school Diploma - Focus in VPA Dance
05-2003
Skills
- Performance improvement
- Menu knowledge
- Menu memorization
- POS operation
- Order accuracy
- Sales techniques
- Effective Customer upselling
- Menu Presentation
- Table Setting Arrangements
- Team work oriented
- Safe Food Handling certified
- Alcohol Safe Training certified
- Guest relations management
- Cash handling
- Positive and professional
- Service prioritization
- Special Dietary Requirements
- Quality control
Affiliations
- Volunteer and community service involvement focused on supporting and encouraging women through wellness, outreach, and mentorship.
Timeline
Team Leader/ Server
Bar Italia
06.2024 - 06.2025
Server
Shore
07.2023 - 06.2024
Server
The Ritz Carlton
03.2023 - 07.2023
Server
Kacey's Seafood and More
02.2015 - 01.2023
Server
Cest La Vie
02.2009 - 01.2023
State College of Florida, Manatee-Sarasota
500 Hours of Yoga Teacher Training -
Heartwood Yoga Institute