Jessica Blom
Sarasota,FL
Summary
I am dedicated to my position in the work place and I enjoy going above and beyond to when accomplishing tasks. As a server I put myself in the shoes of the guest and treat them with the most respect that I also would expect. I have a solid background in the food service industry for 19 years. I will Demonstrate genuine hospitality to establish and maintain rapport with patrons and deliver that memorable experience to keep them as returning guests.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
16
16
years of professional experience
Work History
Team Leader/ Server
Bar Italia
Sarasota, FL
06.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Shore
Sarasota, FL
07.2023 - 06.2024
- Company Overview: Shore has an intensive training in the knowledge of the food and of the drink menu, the knowledge of food preparation and presentation is also very important for quality control and consistency
- The oil of a well run restaurant is the side work of which I am responsible for when working every shift
- This is a fast passed environment, so I am required to move quickly and efficiently
- Teamwork is key to a successful workday and is a priority when moving through the restaurant
- I am expected to provide excellent service to guests, upsell, products and move the guests through the restaurant without feeling rushed
- Shore has an intensive training in the knowledge of the food and of the drink menu, the knowledge of food preparation and presentation is also very important for quality control and consistency
Server
The Ritz Carlton
Lido Key, FL
03.2023 - 07.2023
- Company Overview: I provided exceptional service for our luxury members of the Ritz Carlton and guests of the Hotel
- I was trained to have knowledge of the food and beverage menu as well as offer suggestions to the guest
- I was taught how to create a memorable experience for the guests, and the company empowered employees to resolve any problems that might occur
- The operation of the POS terminals was like many other companies, to input orders, split bills and calculate totals
- We were to be able to work together as a team with my coworkers and have great communication skills
- I developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- I was taught how to arranged place settings with the Ritz Carlton Standard with, napkins and tableware to prepare for incoming guests
- I provided exceptional service for our luxury members of the Ritz Carlton and guests of the Hotel
Server
Kacey’s Seafood and More
Sarasota, FL
02.2015 - 01.2023
- Here I also provided exceptional service to a high volume of daily customers, with allot of regulars
- I operated POS terminals to input orders, split bills and calculate totals
- I worked with enthusiasm and knowledge about restaurant's menu and products and daily specials
- I was responsible to greeted customers, answer questions and recommended specials to increase profits
- Checked with customers to determine satisfaction with meals, promptly taking action to correct any problems that may have occurred
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Cleaned tables and chairs to prepare dining area for next customers
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Worked as a team to make sure the restaurant runs smoothly for guests and employees
- Here we were encouraged to offer new ideas to create a better work atmosphere and help efficiency of the restaurant
Server
Cest La Vie
Sarasota, FL
02.2009 - 01.2023
- Company Overview: It is a well-known and established restraint in the heart of downtown Sarasota
- I worked at Ces’t la Vie for many years with a few breaks here and there
- I was able to memorize orders for the many regular guests that visited throughout the week
- I was trusted to open and close the restaurant at times but mostly opened the business
- Set up quickly and also assisted in the bakery
- Knowledge of the products, and computer systems as well as cash handling experience
- It is a well-known and established restraint in the heart of downtown Sarasota
Education
State College of Florida, Manatee-Sarasota
Bradenton02.2025
500 Hours of Yoga Teacher Training -
Heartwood Yoga Institute
Bradenton06.2015
High school Diploma - Focus in VPA Dance
Booker High School
Sarasota05.2003
Skills
- Table bussing
- Performance improvement
- Menu knowledge
- Menu memorization
- POS operation
- Order accuracy
- Sales techniques
- Effective Customer upselling
- Menu Presentation
- Table Setting Arrangements
- Team work oriented
- Safe Food Handling certified
- Alcohol Safe Training certified
- Guest seating
- Guest relations management
- Cash handling
- Positive and professional
- Service prioritization
- Special dietary Requirements
- Food running
- Quality control
Timeline
Team Leader/ Server
Bar Italia
06.2024 - Current
Server
Shore
07.2023 - 06.2024
Server
The Ritz Carlton
03.2023 - 07.2023
Server
Kacey’s Seafood and More
02.2015 - 01.2023
Server
Cest La Vie
02.2009 - 01.2023
State College of Florida, Manatee-Sarasota
500 Hours of Yoga Teacher Training -
Heartwood Yoga Institute
High school Diploma - Focus in VPA Dance
Booker High School