Jessica Boafoh
Shakopee,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
05.2022 - 05.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Guest Service Representative
EverSpring Inn & Suites
11.2021 - 04.2024
- Greet guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone and in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Resolved guest complaints in a professional manner.
- Answered incoming calls from guests seeking reservations or general information.
- Handled customer complaints professionally and efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Online Personal Shopper
Hyvee Grocery Store
01.2021 - 08.2021
- Assisted in selecting items according to customer preferences.
- Responded promptly to customer inquiries via phone or email.
- Greeted customers and provided excellent customer service.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
Customer Service Representative
Once Upon A Child Franchise
02.2020 - 08.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Bachelor of Arts - Communication Studies
Southwest Minnesota State University
Marshall, MN05.2024
High School Diploma -
Shakopee Senior High School
Shakopee, MN05.2020
Skills
- Positive and Professional
- Multi-Task Management
- Active Listener
- Data Collection
- Building Rapport
- Documentation
- Microsoft Excel
- Administrative Support
- Good communication skills
- Fast-paced worker
Affiliations
- Volunteered at World fest 2022 in Marshall ,MN.
- Volunteered at the Asanteman Association of Minnesota
- Volunteered at shakopee high's administrative office during my study hours.
Accomplishments
I have completed a Motivational Interviewing class which I am able to help people resolve ambivalence about change.
Timeline
Cashier
Walmart
05.2022 - 05.2024
Guest Service Representative
EverSpring Inn & Suites
11.2021 - 04.2024
Online Personal Shopper
Hyvee Grocery Store
01.2021 - 08.2021
Customer Service Representative
Once Upon A Child Franchise
02.2020 - 08.2020
Bachelor of Arts - Communication Studies
Southwest Minnesota State University
High School Diploma -
Shakopee Senior High School