Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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JESSICA BOARD

JESSICA BOARD

Area Sales Manager, Worship Leader and Small Business Owner
Navarre,FL

Summary

Excellent sales experience, knowledge and diversity in many fields. Professional and outstanding customer service with a strong background in interactions with service solutions. Achieved significant sales growth by adaptability, creativity, customer relationship building, team leadership and results-oriented mindset. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments while maintaining high satisfaction rates.

Overview

17
17
years of professional experience

Work History

Dog Breeder

Olivia's Mini Doodles
12.2020 - Current
  • Mentored aspiring breeders on best practices in canine husbandry while sharing valuable insights from years of experience.
  • Maintained detailed records of each dog''s lineage and health history to ensure responsible breeding practices.
  • Facilitated successful adoptions by carefully matching puppies with suitable owners based on temperament, lifestyle compatibility, and long-term commitment.
  • Ensured the well-being of breeding stock with proper veterinary care, appropriate exercise, and balanced nutrition.
  • Collaborated with fellow breeders to share best practices and continually improve the overall quality of the breed.
  • Successfully schedule appointments for clients to have meet and have the bonding times they need with their puppy.
  • Developed strong relationships with clients through attentive communication and follow-up support.
  • Provided exceptional client service, guiding prospective owners through the adoption process to ensure successful placements.

Area Sales Manager Over Clinique and Estee Lauder

Estee Lauder
08.2019 - Current
  • Managed 2 associates at different times in two departments.
  • Recruited, and interviewed new talent to bring on board when needing the part time position filled.
  • Established guidelines through action and enforced expectations.
  • Coordinated and launched successful events.
  • Created and assigned schedules to ensure the counters coverage while working around life situations.
  • Maintained a clean and organized atmosphere for customers to shop.
  • Communicated with the buyers on stock issues, assured on-hands stayed up to date and all testers, damages, and discards were officially executed by the end of the month.
  • Surpassed, achieved and exceeded the expectations and goals that were set in place through the corporation.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Ensuring all signs and collateral are up to date while making the counters stand out visually with my own creative touch.
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Worship Leader

First United Methodist Church
01.2019 - 10.2023
  • Led and inspired worship team members and guided team in following church processes, guidelines and mission.
  • Coordinated music and special vocals for worship services.
  • Collaborated with pastors and ministry leaders to develop cohesive and spiritually enriching worship experiences.
  • Maintained a comprehensive music library, ensuring all necessary sheet music, chord charts, and lyrics were readily available for rehearsals and services.
  • Recruited skilled musicians from within the congregation, resulting in a more diverse talent pool for the worship team.
  • Created a welcoming environment for congregants through thoughtful stage design and visual elements in the worship space.

Area Sales Manager Over Cosmetics and Accessories

Dillards Department Store
08.2018 - 07.2019
  • Managed 24 associates in two departments that brought in over $3 million in sales .
  • Trained, coached and developed a successful team.
  • Conducted opening and closing procedures.
  • Recruited, set up interviews and interviewed new talent to bring on board and create a more successful team.
  • Controlled and delegated associate conflicts and customer complaints in a timely and efficient manner, assuring satisfaction for both parties.
  • Established guidelines through action and enforced expectations.
  • Maintained a clean and organized atmosphere for customers to shop.
  • Communicated with buyers and upper management through emails conferences calls, webinars and training seminars.
  • Surpassed, achieved and exceeded the expectations and goals that were set in place through upper management.
  • Expanded, amplified and capitalized on operation manager skills through upper management training.

Area Sales Manager Over Kids Department

Dillard's Department Store
05.2018 - 08.2018
  • Managed 4 associates in a $1,5 million department.
  • Maintained an increase in the department while growing and developing leadership skills
  • Improved the look of the debarment while keeping it organized, cleaned and maintained.
  • Ensured visually that collateral and signs were up to date at all times.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Created and assigned schedules.

Area Sales Manager Over Estee Lauder Counter

Dillard's Department Store
02.2015 - 03.2018
  • Managed 4 associates in a $1 million counter.
  • Trained, coached and developed a successful team.
  • Established guidelines through action and enforced expectations.
  • Improved the look and development of the counter by keeping it organized clean and maintained.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Ensured visually that collateral and all signs were up to date at all times.
  • Created and assigned schedules.
  • Thoroughly and efficiently communicated and worked with Estee Lauders account executive and Dillard's upper management to execute lavish and successful events.
  • Arranged and administered conference calls.
  • Surpassed and exceeded the expectations and goals that were set through the corporation.


Sales Associate and Beauty Adviser for Clinique

Dillard's Department Store
08.2008 - 02.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Optimized every opportunity to grow and achieve daily tasks and goals.
  • Inspired, influenced and empowered employees through action to give their best at all times.
  • Initiated team unification and development.
  • Executed great customer service.
  • Demonstrated exceptional leadership skills.
  • Achieved daily sales goals.
  • Executed tasks efficiently, completely and swiftly.

Education

High School Diploma -

Faith Assembly Christian School
West Plains, MO
05-2007

Skills

  • Team Leadership in Retail
  • Strong Organizational Skills
  • Professional demeanor and attentive to detail
  • Coordination Expertise
  • Fast-Paced Environment Adaptability
  • Effective Teamwork
  • Proficient in Multiple Point of Sale Systems
  • Territory management
  • Goal setting and achievement
  • Customer service
  • Sales presentations
  • Relationship building

Accomplishments

Schubert Music Club-7 time winner and superior ratings in division.

National Federation Festival and Music Club - 9 time winner and superior ratings in division.

Performed with Lawton Community Theater singing and acting for several shows.

Oklahoma Secondary School Activates Association-3 time winner and superior ratings in division.

Tri-state Music Festival-2 time winner and superior ratings in division.

National Piano Playing Auditions- 4 time superior ratings in division.

OMTA State Achievement Auditions-Over 15 certificates, superior ratings and winnings.

Fine Arts Festival of Oklahoma-Superior ratings in playing the piano, singing and performance.

Igniting The Flame-2 time winner in division

Sang an original song live on TBN Broadcasting Network

Gospel Music Association-Placed in the top 10 out of thousands of contestants.

Performed on Star Search.

Preformed for Teen Challenge of Oklahoma.

Preformed for Habitat For Humanity event.

USA World Showcase in Las Vegas-Broadcast Nationwide and won in divion

Signed with Tate Music Group (Record Label) in mid twenties.

Released country album in mid twenties,

Lyricist, composer, musician, and mentor.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller

Timeline

Dog Breeder

Olivia's Mini Doodles
12.2020 - Current

Area Sales Manager Over Clinique and Estee Lauder

Estee Lauder
08.2019 - Current

Worship Leader

First United Methodist Church
01.2019 - 10.2023

Area Sales Manager Over Cosmetics and Accessories

Dillards Department Store
08.2018 - 07.2019

Area Sales Manager Over Kids Department

Dillard's Department Store
05.2018 - 08.2018

Area Sales Manager Over Estee Lauder Counter

Dillard's Department Store
02.2015 - 03.2018

Sales Associate and Beauty Adviser for Clinique

Dillard's Department Store
08.2008 - 02.2015

High School Diploma -

Faith Assembly Christian School

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JESSICA BOARDArea Sales Manager, Worship Leader and Small Business Owner