Jessica Bomar
Mulberry,AR
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Best smoke shop
Mullberry, AR
03.2023 - 01.2025
- Created reports on customer feedback, complaints, and suggestions for management review.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Did all ordering and organizing
- Hiring, and if needed firing employees.
- Diligently thrived to work as hard as possible to make it to the top & after 3 months I did.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Timeline
Customer Service Manager
Best smoke shop
03.2023 - 01.2025