Jessica Bonnell
Royal Center,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Manager
Turf N Scape Grounds & Maintenance
03.2019 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled costs to keep business operating within budget and increase profits.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Courier
Fedex Express
11.2020 - 01.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Followed company policies and procedures during shift.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Client Care Specialist
Four County Mental Health
11.2016 - 11.2018
- Provided information and referrals to community partners and other treatment providers.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Utilized CRM software effectively for tracking client interactions and managing follow-ups on outstanding issues.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
Education
Bachelor of Business Administration - Business Administration
Indiana University Kokomo
Kokomo, IN05.2027
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
Logansport, IN05.2019
High School Diploma -
Pioneer Jr Sr High
Royal Center, IN06.2014
Skills
- Business Development
- Strategic Planning
- Policy Implementation
- Staff Development
- Business Administration
- Organizational Skills
- Goal Setting
- Computer Skills
- Good Judgment
- Decision-Making
Timeline
Courier
Fedex Express
11.2020 - 01.2022
Manager
Turf N Scape Grounds & Maintenance
03.2019 - Current
Client Care Specialist
Four County Mental Health
11.2016 - 11.2018
Bachelor of Business Administration - Business Administration
Indiana University Kokomo
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
High School Diploma -
Pioneer Jr Sr High
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