ANA MORALES
Houston
Summary
Strong Aspire proficiency with precise and accurate nature. Expertise in financial data entry and record-keeping. Highly detail-oriented and professional Branch Administrator successful at meeting and exceeding branch goals. Expertise in customer service relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Branch Administrator
Westco Grounds Maintenance LLC
04.2023 - Current
- Collaborated with senior management to develop strategic plans for branch expansion and improvement initiatives.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Spearheaded special projects as assigned by senior management while adhering to tight deadlines.
- Enhanced branch efficiency by streamlining administrative processes and implementing time-saving strategies.
Account Executive - Payables and Receivables
Houston Apartment Service Inc
07.2021 - 02.2023
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Reconciled daily AR ledger and verified proper posting.
- Updated aging reports based on daily audits.
- Prepared bills receivable, invoices, and bank deposits.
- Provided clerical support to all accounting professionals in department.
Cashier Manager
Walmart
02.2020 - 03.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Assistant Store Manager
Lids Sports Group
09.2019 - 02.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with other managers to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Sales Associate Team Leader
Lucky Brand
05.2018 - 05.2019
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Harmony School Of Ingenuity-Houston
Houston, TX07.2018
Skills
- Payroll Operations
- Month-End Reports
- Staff Recruiting
- Employee Training
- Accounts Payable and Accounts Receivable
- Microsoft Office
- Quickbooks
- Aspire
- Customer service
- Certified public notary
- Office Administration
- Branch Operations Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Branch Administrator
Westco Grounds Maintenance LLC
04.2023 - Current
Account Executive - Payables and Receivables
Houston Apartment Service Inc
07.2021 - 02.2023
Cashier Manager
Walmart
02.2020 - 03.2021
Assistant Store Manager
Lids Sports Group
09.2019 - 02.2020
Sales Associate Team Leader
Lucky Brand
05.2018 - 05.2019
High School Diploma -
Harmony School Of Ingenuity-Houston
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