Jessica Bookholdt
BORDENTOWN,New Jersey
Summary
Energetic and attentive supervisor and caller focused on delivering consistent performance by monitoring, training and motivating student employees. Successful at mentoring less experienced supervisors and always ready to use proven knowledge and skills to back up team members. Offers strong record of accomplishment in achieving consistent results.
Overview
9
9
years of professional experience
Work History
Lead Supervisor
TigerCall Student Calling Center
09.2021 - 06.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed strong knowledge of Princeton University's and Annual Giving's missions in order to advise student callers.
- Coordinated supervisory assignments to maintain strong front-line leadership over calling operations.
- Personally raised over $20,000 and guided team to raise over $100,000 in donations in Fiscal Year 2023.
- Utilized provided information on alumni to build strong rapport and secure gifts.
- Processed credit card information in a secure manner.
Server/Bartender
Applebee's Neighborhood Grill & Bar
01.2014 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Alerted superior of any issues with guests or work environment.
- Used proper bartending technique including following drink recipes, measuring pours, and preventing cross-contamination.
- Demonstrated complete knowledge of all menu items.
- Consistently tidied common workspaces.
- Offered help to other team members, overlooked all areas of restaurant.
- Performed essential tasks first, practiced multi-tasking successfully.
- Fostered a fun atmosphere and family-style work environment.
Education
Bachelor of Arts - Cultural Anthropology
Princeton University
Princeton, NJ05.2025
Associate of Science - Physics
Mercer County Community College
West Windsor, NJ05.2020
Skills
- Familiarity with Microsoft Office Suite and Google Apps
- Meeting/exceeding Performance Goals
- Verbal and non-verbal communication
- Conflict management
- Leadership and collaboration
- Dependability
- Menu memorization
- Cleaning and sterilization
- Guest Satisfaction
- Liquor and cocktail knowledge
Timeline
Lead Supervisor
TigerCall Student Calling Center
09.2021 - 06.2023
Server/Bartender
Applebee's Neighborhood Grill & Bar
01.2014 - 01.2020
Bachelor of Arts - Cultural Anthropology
Princeton University
Associate of Science - Physics
Mercer County Community College
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