Mohammed N. Hussain
Warren
Summary
Dynamic Technology Information Systems & Analytics student with hands-on IT support and customer service experience. Successfully supervised a team, achieving a 20% improvement in response time through effective training and implementing a digital scheduling system. Passionate about leveraging technical skills to enhance team performance and address real-world challenges.
Overview
5
5
years of professional experience
Work History
Lead Supervisor
Metro Valet Parking
Warren
07.2024 - Current
- Supervised, trained, and mentored a team of valet attendants, resulting in a 20% improvement in customer response time and efficiency
- Implemented digital scheduling system to streamline shift coordination and minimize scheduling conflicts
- Provided technical support for IT functions, ensuring smooth operation of printers and kiosk connectivity
Waiter
Royal Bengal Indian Cuisine
Warren
01.2022 - 01.2024
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business
- Coordinated with head waiter to oversee operations in dining, kitchen, and customer service areas, enhancing workflow
- Addressed customer inquiries and resolved concerns, strengthening communication skills and fostering guest loyalty
Bagger
Dave's Market
Warren
01.2021 - 12.2021
- Bagged groceries efficiently for customer satisfaction and quick service.
- Enhanced customer shopping experience by efficiently bagging groceries and collecting shopping carts
- Delivered courteous and professional service, contributing to high levels of customer satisfaction
- Assisted customers with packing items while ensuring product safety.
- Maintained a clean and organized bagging area for optimal workflow.
Education
Bachelor of Science - Technology, Information Systems & Analytics
Wayne State University
05-2027
Skills
- Project management
- Leadership Development
- Mobile Device Management
- Network Configuration
- Troubleshooting
- Windows 10
- Windows 7
- MacOS
- Microsoft Office Suite
- Google Workspace
- HTML
- Printer Maintenance
Volunteer Experience
Hamtramck Soccer Club, Hamtramck, MI, Team Manager, Managed communication with the State Soccer Federation and coordinated club management activities, Oversaw the team's annual budget and organized regular team meetings to ensure alignment and performance
Awards
- Google IT Support Professional Certificate, Coursera, 03/23
- Dean's Honors Award, Wayne State University
- Heart of Detroit Scholarship
- Wayne State Gold Scholarship
- 2022 Carson Scholar Scholarship
Languages
- Bangla
- English, Fluent
- Bangla, Fluent
Timeline
Lead Supervisor
Metro Valet Parking
07.2024 - Current
Waiter
Royal Bengal Indian Cuisine
01.2022 - 01.2024
Bagger
Dave's Market
01.2021 - 12.2021
Bachelor of Science - Technology, Information Systems & Analytics
Wayne State University