Jessica Bost
Gooding,Idaho
Summary
Detail-oriented employee with over a decade of experience in the workforce and specific expertise in animal medicine. Recognized for skills in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality care and client satisfaction. Eager to expand knowledge base and apply strong work ethic to new fields of employment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Grooming Assistant
Jacobsen's Boarding And Grooming
02.2023 - Current
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Educated visitors and staff on proper animal care and handling.
Veterinary Technician
Gooding Veterinary Clinic
07.2020 - 02.2023
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Answered owner animal health questions and advised on best care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted senior staff with blood analyses and physical assessments.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Veterinary Technician
Cottonwood Animal Hospital
03.2015 - 05.2019
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Answered owner animal health questions and advised on best care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Assisted senior staff with blood analyses and physical assessments.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
- Performed dental extractions with no periosteal elevation, no tooth resectioning, and no bone resectioning.
A/R Assistant, Receptionist
Durango Motor Company
07.2013 - 01.2015
- Attended to office operations and required paperwork.
- Corresponded with clients through email, telephone or postal mail.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept reception area clean and neat to give visitors positive first impression.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Composed effective accounting reports summarizing accounts payable data. Posted receipts to appropriate general ledger accounts.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Researched and resolved accounts payable discrepancies.
Veterinary Assistant
Kindness Animal Hospital
06.2013 - 07.2013
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Stocked treatment rooms with appropriate supplies, scheduled appointments, and processed customer payments to boost office efficiency.
- Documented patient information with precision to maintain records accuracy.
Education
Veterinary Assistant Certification - Veterinary Medicine (Pre-Veterinarian)
Animal Behavior College
Santa Clarita, CA12.2012
High School Diploma -
Lampasas High School
Lampasas, TX05.2009
Skills
- Euthanasia Assistance
- Dental Procedures
- Humane Animal Restraints
- Client Counseling
- Equipment and Instrument Sterilization
- Physical Examinations
- Diagnostic Equipment
- Drug Inventory Oversight
- Laboratory Testing
- Prescriptions Management
- Medical Equipment Maintenance
- Surgery and Procedure Preparation
Accomplishments
- Promoted to Lead Technician.
- Supervised team of 3 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Recognized for outstanding dedication to patient care.
- Updated and maintained company database to reflect current and accurate client records for more than 100 accounts.
Certification
- Certified Veterinary Assistant, Animal Behavior College - 2012
Timeline
Grooming Assistant
Jacobsen's Boarding And Grooming
02.2023 - Current
Veterinary Technician
Gooding Veterinary Clinic
07.2020 - 02.2023
Veterinary Technician
Cottonwood Animal Hospital
03.2015 - 05.2019
A/R Assistant, Receptionist
Durango Motor Company
07.2013 - 01.2015
Veterinary Assistant
Kindness Animal Hospital
06.2013 - 07.2013
Veterinary Assistant Certification - Veterinary Medicine (Pre-Veterinarian)
Animal Behavior College
High School Diploma -
Lampasas High School
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