Jessica Bovee
Waco,TX
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and inventory management. Skilled in training and mentoring teams, enhancing sales through innovative merchandising strategies. Recognized for resolving customer issues effectively, fostering positive relationships, and maintaining operational excellence in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Store Manager
Dollar General
02.2019 - Current
- Supervised daily operations to ensure efficient store functioning.
- Trained and mentored staff on sales techniques and customer service standards.
- Implemented inventory management practices to reduce shrinkage and improve stock accuracy.
- Enhanced visual merchandising to optimize product placement and drive sales growth.
- Coordinated staff schedules to align with peak business hours for improved service levels.
- Enforced compliance with safety regulations and company policies to maintain a secure environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Correctional Officer
Texas Department Of Criminal Justice
01.2012 - 09.2018
- Supervised inmate activities to ensure compliance with facility regulations.
- Conducted regular safety inspections to maintain secure environment.
- Managed emergency response protocols during critical incidents.
- Trained new staff on security procedures and operational protocols.
- Implemented conflict resolution strategies to de-escalate tense situations.
- Monitored inmate behavior and documented incidents for reporting purposes.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Assistant Manager
SUBWAY®Restaurants
03.2009 - 01.2012
- Gatesville,Tx.Assisted in managing daily operations to ensure optimal store performance.
- Trained and mentored new team members on company policies and procedures.
- Coordinated inventory management processes to maintain stock levels efficiently.
- Implemented customer service strategies to enhance guest satisfaction and retention.
- Developed employee schedules to optimize labor costs and meet operational needs.
- Monitored food safety practices to comply with health regulations and standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Evant High School
Evant, TX05.2001
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Team building and leadership
Timeline
Store Manager
Dollar General
02.2019 - Current
Correctional Officer
Texas Department Of Criminal Justice
01.2012 - 09.2018
Assistant Manager
SUBWAY®Restaurants
03.2009 - 01.2012
High School Diploma -
Evant High School