Jessica Box
New Port Richey
Summary
Detail oriented professional with a decade of experience in customer service, operations, and administrative support. Demonstrated ability to manage multiple priorities in remote settings while consistently meeting productivity and accuracy benchmarks. Strong background in verification processes, guest services, and team collaboration.
Overview
19
19
years of professional experience
Work History
Public Relations Specialist
Universal Background Screening
Land O' Lakes
09.2018 - Current
- Conduct employment and education verifications by contacting schools, employers, and professional references.
- Identified and corrected system discrepancies, directly resolving issues with applicants through email and phone communication.
- Handled inbound calls, ensuring compliance with strict turnaround times and standards.
- Met productivity and accuracy benchmarks consistently in a fully remote environment.
Guest Service Players Club Supervisor
Jakes 58 Casino
Islandia
02.2017 - 05.2018
- Supervised evening and overnight staff, ensuring proper attendance, scheduling, and timekeeping accuracy.
- Evaluated team performance against operational goals to identify areas for improvement.
- Collaborated with marketing, hotel, and restaurant teams to enhance events and VIP guest experiences.
- Created and presented daily gaming and performance reports for management review.
Front Desk Agent
Islandia Marriott/Jakes 58 Casino
Islandia
10.2016 - 02.2017
- Managed guest check-ins, check-outs, room assignments, and payments, ensuring seamless arrival and departure experiences.
- Trained new team members on front desk operations and service standards, enhancing overall team performance and guest satisfaction.
- Delivered consistently positive guest experiences in a fast-paced hospitality setting.
- Assisted housekeeping and coordinated event setup for weddings and special occasions, contributing to memorable guest experiences.
PBX Agent
Hyatt Regency
Hauppauge
05.2016 - 11.2016
- Managed high-volume incoming calls, efficiently routing requests to appropriate departments to ensure prompt service.
- Processed guest payments while promptly resolving service inquiries to maintain high customer satisfaction.
- Coordinated logistics for weddings and events, overseeing shuttle schedules and guest amenities to enhance guest experience.
Security Guard
Arrow Security
Smithtown
10.2015 - 05.2016
- Patrolled properties to ensure safety and security for occupants and visitors.
- Monitored premises to prevent unauthorized access and ensure safety.
- Conducted regular patrols to identify potential hazards and security breaches.
- Responded to and de-escalated incidents, ensuring adherence to company protocols and minimizing escalation.
- Responded promptly to alarms and incidents, coordinating with law enforcement.
Assistant Manager
JCPenney Portrait Studio
Bay Shore
09.2007 - 04.2016
- Led daily operations, overseeing staffing, inventory management, and driving sales performance.
- Delivered high quality customer experiences, consistently exceeding service expectations.
- Managed cash handling and scheduling, providing performance coaching to enhance team capabilities.
- Trained and mentored new employees, facilitating smooth hiring and onboarding processes.
Education
Medical Assisting Program -
Branford Hall Career Institute
Bohemia, NY01-2011
Regents Diploma -
Brentwood Ross High School
Brentwood, NY06-2007
Skills
- Client relations
- Data entry
- Background screening
- Time Management & Task prioritization
- Team Leadership & Training
- Remote work
- Software proficiency
- Problem resolution
- Team management
- Scheduling
- Accuracy
- Microsoft Office & New Software Adoption
- Media Relations
- Background Screening & Verifications
- Verbal communication
- Photo editing
References
Available upon request
Timeline
Public Relations Specialist
Universal Background Screening
09.2018 - Current
Guest Service Players Club Supervisor
Jakes 58 Casino
02.2017 - 05.2018
Front Desk Agent
Islandia Marriott/Jakes 58 Casino
10.2016 - 02.2017
PBX Agent
Hyatt Regency
05.2016 - 11.2016
Security Guard
Arrow Security
10.2015 - 05.2016
Assistant Manager
JCPenney Portrait Studio
09.2007 - 04.2016
Medical Assisting Program -
Branford Hall Career Institute
Regents Diploma -
Brentwood Ross High School