Jessica Brady-smith
West Sacramento,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Unit Secretary/Patient Care Support Specialist
Sutter Center for Psychiatry
02.2023 - Current
- Assist with routine patient care, answer phones, perform all clerical duties of the assigned unit
- Provide reassuring assistance to patients, family, and healthcare staff
- Ensure HIPPA, hospital policies, and healthcare laws and standards are upheld
- Take initiative to perform all Sutter Health requirements for excellent customer service and standards of care
- Admit and discharge patients in the system
- Update all patient medical records as needed
Office Coordinator, Mental Health Tech, Unit Clerk, Fill-in Hearing Representative
Heritage Oaks Hospital
05.2012 - 04.2023
- Company Overview: (Inpatient & Outpatient)
- Office Coordinator Skills:
- Perform all administrative office duties
- Direct and assist all incoming calls, update all medical records effectively and timely.
- Navigate through the UHS ransomware attack in September 2020, as well as update and input all medical reports that accumulated during the shut down in to the system once the system was restored months later.
- Unit Clerk Skills:
- Ensure documentation and legal forms were properly recorded and filed while maintaining HIPPA compliance
- Assist nurses by keeping up with necessary clerical duties, direct phone calls and replenishing supplies as needed
- Order Hospital Forms and supplies for the Nursing Department
- Hearing Representative Skills:
- Represent the hospital as well as the doctors in 5250, and 5270 certification hearings
- Coordinate Riese and Writ hearings for doctors with their patients
- Mental Health Tech II Skills:
- Conduct patient safety checks, take vital signs
- (Inpatient & Outpatient)
- Had the honor of working in many different positions at Heritage Oaks Hospital
- In addition to Mental Health Tech, and Unit Clerk, I have also worked as a Hearing Representative, as well as work in the Medical Records Department
- Hard working employee, and always look for opportunities to learn and grow
Caregiver
Accentcare
05.2008 - 08.2013
- Care provider in clients homes and assist the clients with activities of daily living, bathing and bathroom functions, feeding, grooming, medication reminders, and provide transportation to appointments
Memory Care Patient Caregiver
Eskaton Fountainwood Lodge
09.2008 - 01.2011
- Provided care for patients that suffered from memory loss
- Assist with daily activities, such as bathing and bathroom functions, feeding, grooming, assisting with meals
Education
Bachelor Of Science -
American River College
CPT1 Diploma - Phlebotomist, medical terminology, anatomy, ECG
National Career Education
Rancho Cordova, CaHighschool Diploma -
Visions in Education
Skills
- CPR Certified
- Handle with Care Certified
- Verbal De-escalation Certified
- Patient chart maintenance
- EMR / EHR
- Medical office administration
- Nursing station operations
- Patient data confidentiality
- Professional telephone etiquette
- Conflict resolution techniques
- Patient appointment coordination
Timeline
Unit Secretary/Patient Care Support Specialist
Sutter Center for Psychiatry
02.2023 - Current
Office Coordinator, Mental Health Tech, Unit Clerk, Fill-in Hearing Representative
Heritage Oaks Hospital
05.2012 - 04.2023
Memory Care Patient Caregiver
Eskaton Fountainwood Lodge
09.2008 - 01.2011
Caregiver
Accentcare
05.2008 - 08.2013
CPT1 Diploma - Phlebotomist, medical terminology, anatomy, ECG
National Career Education
Highschool Diploma -
Visions in Education
Bachelor Of Science -
American River College
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