Jessica Branch
Arlington
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
Work History
Lead Resident Assistant
Red Lobster
04.2019 - 04.2024
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Conducted regular performance evaluations for staff members, providing constructive feedback for improvement opportunities.
- Managed inventory levels to reduce waste and optimize profits, conducting regular audits on stock levels.
- Ensured timely food delivery by coordinating with kitchen staff, expediting orders when necessary.
- Assisted in hiring processes by reviewing applications, conducting interviews, and selecting top candidates for open positions in the restaurant team.
- Fostered a positive work culture among employees through team-building activities and an open-door policy for addressing concerns or suggestions.
Server Assistant
Waffle House
07.2015 - 01.2019
- Handled different numbers of calls when customers called in to go orders and addressed customer inquiries and concerns.
- Transported food and to customers locations.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed team communications and information other employees needed to know about customers needs, work schedule meetings.
- Worked with multiple customers to understand needs and provide excellent customer service.
- Increased customer satisfaction by resolving issues.
Restaurant Server
Logans Roadhouse Grill
02.2010 - 10.2015
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported management initiatives aimed at increasing revenue through the implementation of promotions or marketing strategies.
Education
Bachelor of Arts - Business Administration And Management
Dallas County College
Dallas, TX05.2018
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Responsible and Trustworthy
- Customer Service
- Cleanliness standards
- Safe Food Handling
- Supply Restocking
- Flexible Schedule
- Order Taking and Processing
- Food Running
- Food Safety
- Cash Handling
- Basic Math
- Table Setting
Languages
English
Full Professional
Timeline
Lead Resident Assistant
Red Lobster
04.2019 - 04.2024
Server Assistant
Waffle House
07.2015 - 01.2019
Restaurant Server
Logans Roadhouse Grill
02.2010 - 10.2015
Bachelor of Arts - Business Administration And Management
Dallas County College