Jessica Brennis
Summary
Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
Work History
Operations Manager
Peoples Bank
01.2015 - 12.2018
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
Financial Services Representative III
Peoples Bank
02.2013 - 01.2015
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Provided comprehensive support during account opening processes, ensuring a seamless transition for new customers joining the bank.
- Mentored junior team members on best practices in customer service delivery within the finance industry.
- Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
Client Service Supervisor
Opus Bank
12.2012 - 02.2013
- Enhanced client satisfaction by addressing concerns and resolving issues in a timely manner.
- Supervised day-to-day operations, ensuring a high level of quality service delivery to clients.
- Implemented training programs for new hires, elevating team performance and client service standards.
- Reduced response times by implementing efficient workflows and prioritizing tasks effectively.
Senior Financial Services Representative
Cascade Bank
10.2008 - 12.2012
- Perform most duties of a Client Service Supervisor as listed above
- Promoted to Client Service Supervisor
- Leveraged excellent communication skills to present complex financial information in an accessible manner, enabling clients to make informed decisions.
- Verified effective use of referrals across organization for new business development.
Treasury Management Sales Analyst
Cascade Bank
03.2008 - 10.2008
- Manage client agreements and set-up of documents for Treasury Management and Merchant Services
- Proactively managing client's portfolios on system issues, as well as changes.
- Developed strong relationships with clients, ensuring their needs were met and promoting repeat business.
- Maintained database by verifying information and recording new information when needed.
- Prepared and posted financial journal entries using technically relevant software.
Service Center Specialist
Cascade Bank
06.2004 - 03.2008
- Efficiently taking calls in a timely manner to help our clients or internal staff, within our call center
- Performing daily tasks which include: answering account questions, pulling and analyzing reports, ACH, Bill Pay, Online banking, Opening accounts, Wires.
- Enhanced customer satisfaction by efficiently addressing and resolving service center inquiries.
- Managed high call volume calmly and professionally, consistently meeting or exceeding performance targets.
- Mentored new team members, sharing best practices for success in the role while fostering a supportive work environment.
Teller
Cascade Bank
11.2002 - 06.2004
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Teller
Cascade Bank
04.2000 - 11.2002
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
High School Diploma -
Marysville Pilchuck High School
Marysville, WA06.1998
Skills
- Financial Management
- Inventory Management
- Performance Reporting
- Customer Service
- Workflow Optimization
- Conflict Mediation
- MS Office
- Regulatory Compliance
- Operational Efficiency
- Data Archiving
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Operations Manager
Peoples Bank
01.2015 - 12.2018
Financial Services Representative III
Peoples Bank
02.2013 - 01.2015
Client Service Supervisor
Opus Bank
12.2012 - 02.2013
Senior Financial Services Representative
Cascade Bank
10.2008 - 12.2012
Treasury Management Sales Analyst
Cascade Bank
03.2008 - 10.2008
Service Center Specialist
Cascade Bank
06.2004 - 03.2008
Teller
Cascade Bank
11.2002 - 06.2004
Teller
Cascade Bank
04.2000 - 11.2002
High School Diploma -
Marysville Pilchuck High School