JESSICA BRILEY
Holladay,Utah
Summary
Looking to "officially" break into the property management, home design and coordination field. I am enthusiastic about real estate, design and overall customer satisfaction. My personality brings positivity to company culture and a strong willingness to work hard in order to achieve the gold standard.
Overview
12
12
years of professional experience
Work History
Amazon Delivery Associate
Amazon
12.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Sales Provider Representative
CompHealth Medical Staffing
09.2022 - 09.2023
- Delivered exceptional customer service to every physician by leveraging extensive knowledge of the locum process and creating welcoming, positive experiences
- Exhibited high energy and professionalism when dealing with physicians and client staff
- Assured superior experience by addressing concerns, demonstrating empathy, and resolving problems swiftly
- Exceptional at relationship building and understands the medical industry
- Identified and acquired physicians through market research and active marketing techniques
- Negotiated and facilitated execution of service agreements and vendor contracts
- Partnered with internal and external stakeholders to ensure product implementation/patient care continuity and performance maintenance
- Coordination of formal and informal interviews with external hospitals that contracted Comphealth physicians/independent contractors
- Consistently hit 1000+ outbound physician outreach per week
- Was responsible for tracking, staying organized and operating out of outlook, tasks and calendly to manage my day
Housing Coordinator II
CHG Healthcare
11.2016 - 09.2022
- Involved in the Housing Redesign Project and Letters Hub Project (2019)
- Received frequent nominations for embodying core values from leaders and coworkers which resulted in earning the Presidents Club Award in 2020
- Saved roughly $479,000 for sales teams by successful negotiation within the housing market in 2020
- Effectively communicates updates on pushing business forward to sales teams as a representative for Housing
- Consistently shares best practices and is a resource of knowledge and advice for internal and external partners
- Upholds excellent rapport with providers of all specialties
- Tested and piloted new processes while detecting and tracking bugs in a QA environment regarding cross divisional access in FOX
- Developed a new side by side process to train Assignment Coordinators and internal partners (strong Business Partner relationships)
- Possesses internal understanding of the anatomy of the business (Allied, CHLT
- GRA, and Global)
- Ongoing attendance to Personal Development courses for continuous improvement (Crucial Conversations, Emotional Intelligence, and 7 Habits of Highly Effective
- People, Myers Briggs (ESTJ) and Korn Ferry Competencies)
Verification Specialist/Quality Specialist
Discover Card Financial Services
07.2012 - 06.2016
- Trained new hires facilitated onboarding for internal transfers
- Planned and coordinated meetings and coaching to help analysts progress for New Accounts department
- Audited and quality checked all processes and procedures for New Accounts department
- Improved call center functionality and service capacity by resolving customer complaints efficiently and effectively
- Actively monitored analysts phone calls and provided written feedback to ensure company remained in compliance with federal law and company policy
Education
High School Diploma -
Olympus High School
Salt Lake City, UT06.2011
Skills
- Exceptional verbal and written communication skills
- Passion behind serving others
- Proficient time management, ability to pivot and prioritize work to align with business needs
- Successful at managing relationships between cross functional teams
- Strategic problem-solving and resiliency
- Can anticipate needs of business and enjoys collaboration
- Has growth mindset and natural leadership skills
- Strong computer reporting and typing skills
- Social Perceptiveness
Timeline
Amazon Delivery Associate
Amazon
12.2023 - Current
Sales Provider Representative
CompHealth Medical Staffing
09.2022 - 09.2023
Housing Coordinator II
CHG Healthcare
11.2016 - 09.2022
Verification Specialist/Quality Specialist
Discover Card Financial Services
07.2012 - 06.2016
High School Diploma -
Olympus High School
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