Jessica Britton
Haughton,LA
Summary
Driven professional with a proven track record in housekeeping, customer service, and team collaboration. Excelled at Tidewater Eye Center by optimizing cross-selling opportunities and enhancing customer satisfaction. Demonstrated exceptional cleaning, organizing abilities, and interpersonal skills, contributing to high occupancy rates and developing a loyal clientele. Achieved results by exceeding guest expectations and maintaining stringent health standards.
Overview
14
14
years of professional experience
Work History
Housekeeper
Self Employed
Haughton, LA
05.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
Bartender
Gianna's Pizzeria
Suffolk, VA
01.2012 - 07.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Insurance Representative
Tidewater Eye Center
Chesapeake, VA
03.2010 - 10.2016
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Performed policy renewal and record retention.
- Implemented strategies to optimize cross-selling opportunities among existing customers, driving revenue growth.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Coordinated with claims adjusters to ensure fair and timely settlements for policyholders, maintaining a high level of customer satisfaction.
Education
Associate of Science - Nursing
Tidewater Community College
Norfolk, VA02.2016
High School Diploma -
Western Branch High School
Chesapeake, VA08.2008
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Excellent oral and written communication
Timeline
Housekeeper
Self Employed
05.2022 - Current
Bartender
Gianna's Pizzeria
01.2012 - 07.2016
Insurance Representative
Tidewater Eye Center
03.2010 - 10.2016
Associate of Science - Nursing
Tidewater Community College
High School Diploma -
Western Branch High School