JESSICA BROERS

• Drove exceptional revenue growth by increasing monthly store sales from $800,000 to over $1 million for three consecutive months.

• Enhanced team communication and efficiency, successfully managing a high-volume store while maintaining top scores in store cleanliness and organization.

• Streamlined inventory tracking and employee scheduling, leading to a [%] reduction in labor overlap and minimizing stock-outs.

• Proactively resolved complex customer conflicts, maintaining a 95%+ positive feedback rating for in-store service and experience.

• Monitored store performance and analyzed operational reports to identify cost-saving opportunities, contributing to a [%] decrease in operating waste.

• Spearheaded operational and team improvements that transformed the store from the least profitable in the district to the most profitable for six consecutive months.
• • Conducted staff training and mentorship that improved team efficiency and elevated customer service standards, resulting in higher customer satisfaction scores.
• • Analyzed sales data and inventory turnover to identify high-potential product lines, contributing to an increase in quarterly revenue for the department.
• • Managed daily staffing and scheduling for a team of 12 employees to ensure optimal coverage and reduce overtime costs.

• Addressed a high volume of customer inquiries, consistently fostering positive interactions that resulted in repeat customer referrals.

• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Managed high-volume inventory processes, overseeing the accurate receipt and shipment of goods for an operation handling hundreds of units daily.

• Utilized scanners and established new workflows to streamline processing, ensuring a 99%+ accuracy rate on barcode readings and shipment documentation.

• Oversaw daily quality control checks, reducing package damage rates by enforcing strict compliance with operational standards.

• Designed and executed a structured onboarding program for new hires, reducing average training time by 20% and quickly improving team compliance.

• Coordinated with cross-functional logistics teams (e.g., sortation, transportation) to enhance service delivery and throughput