Jessica Brooke

Dynamic professional with proven success at Ensemble Health Partners, excelling in fast-paced environments through exceptional organizational skills and critical thinking. Adept at teamwork and collaboration, consistently delivering results with a positive attitude. Demonstrated ability to adapt quickly to new technologies, enhancing productivity and efficiency. Committed to continual improvement and achieving goals within tight deadlines.

CRCR

I have worked in Epic, Meditech,Sorian,IDX and Artiva.

Responsibilities

• They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation
• The Senior Accounts Receivable Specialist performs all follow-up and denial activities
• Responsible for following up directly with commercial, governmental, and other payers to resolve claim payment issues, to secure appropriate and timely reimbursement and response
• Identifies trends in denied payments by insurance companies to remediate issues, identifies changes with insurance company policies to ensure compliant billing, communicates with other departments to resolve denial issues and submits technical and clinical appeals in a timely manner
• Will mentor the AR Specialist team members to help develop and improve their skills in the follow up, denials and appeals process
• Follows up on clean claim delays from payors and adds issues to the escalation spreadsheets
• Assists leadership with special projects for AR reduction and Cash Acceleration
• Mentors AR Specialist team members to help develop and improve their skills in the denials and appeals process
• Examines denied and other non-paid claims to determine reason for discrepancies
• Demonstrates initiative in resolving complex claims and proactively makes recommendations to management on specific trends or necessary interventions
• Communicates directly with payers to follow up on outstanding claims, files technical and clinical appeals, resolves payment variances, and ensures timely and accurate reimbursement
• Provides guidance to other team members on resolving complex claims and filing appeals
• Ability to identify with specific reason underpayments, denials, and cause of payment delay
• Works with management to identify, trend, and address root causes of issues in the A/R
• Takes meeting minutes for payor escalation calls and provides feedback to the AR associates key takeaways from the calls
• Maintains a thorough understanding of federal and state regulations, as well as payer specific requirements and takes appropriate action accordingly
• Documents all activity accurately including contact names, addresses, phone numbers, and other pertinent information in the client’s host system and/or appropriate tracking system
• Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to management
• Reviews escalations from other areas to AR as well as accounts that require escalation to other areas of Revenue Cycle
• Assists the supervisor with DIBS calls as needed
• Needs to be a strong problem solver and critical thinker to resolve accounts
• Must meet productivity and quality standards as established by Ensemble
• Performs other duties as assigned, including projects
• Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation
• Meet quality and productivity standards within timelines set forth in policies
• Meet required attendance policies