- Food Tourism
- Woodworking
- Coding and Programming
- Rock Climbing
- DIY and Home Improvement
Sophanara Ros
Syracuse,NY
Summary
Results-driven professional with extensive experience in account reconciliation and cross-functional collaboration. Known for excellent attention to detail and dependability, ready to leverage skills to improve operational efficiency and support organizational goals.
Overview
27
27
years of professional experience
Work History
Revenue Cycle Management 2
National Grid USA
Syracuse, NY
10.2023 - Current
- Analyzed account reconciliations to identify discrepancies and implement corrective actions.
- Collaborated with cross-functional teams to resolve billing inquiries effectively.
- Outbound calls to collect on overdue final bills.
- Replevin-Inbound calls responding to customers trying to prevent service disruption and landlords setting up appointments for disconnection.
- Safety replevin- Inbound calls addressing NYS safety guidelines.
- Deceased accounts- anything from labeling accounts deceased to researching issues with getting letters to occupants.
- NSF- non sufficient funds- researching accounts that have multiple failed payments. Then taking action based on multiple variables. Steps can be anything from setting accounts to "cash only" to scheduling disconnection As well as mitigating company financial loss
Motor Assembly Team Lead
Oneida Air Systems
Syracuse, NY
10.2016 - 10.2023
- Oversaw assembly operations, ensuring adherence to quality standards and production schedules.
- Trained and mentored team members on assembly techniques and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Coordinated with cross-functional teams to resolve production issues and optimize output.
Record Center Coordinator
Iron Mountain
Syracuse, NY
03.1999 - 06.2016
- Coordinated daily operations to ensure efficient workflow and resource allocation.
- Implemented process improvements enhancing service delivery and client satisfaction.
- Led training sessions for new employees, fostering a collaborative work environment.
- Developed operational protocols aligning with organizational goals and best practices.
Education
High School Diploma -
Fowler
Syracuse, NY06-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Verbal communication
- Flexible and adaptable
- Multitasking
- Calm under pressure
- Active listening
- Organization and time management
Interests
Timeline
Revenue Cycle Management 2
National Grid USA
10.2023 - Current
Motor Assembly Team Lead
Oneida Air Systems
10.2016 - 10.2023
Record Center Coordinator
Iron Mountain
03.1999 - 06.2016
High School Diploma -
Fowler