Kristin Roberts
Meridian,ID
Summary
Recognized as a top performer with a strong history of surpassing company goals and expectations in accounting roles.
Overview
22
22
years of professional experience
Work History
Revenue Cycle
St Lukes
Meridian, ID
02.2025 - 03.2026
- Organized, indexed, and maintained large volumes of physical and electronic records to ensure quick retrieval and proper archiving.
- Verified accuracy of documents and entered data into company systems with a high level of attention to detail.
- Reviewed and categorized incoming files, ensuring compliance with established filing and retention policies.
- Retrieved, scanned, and distributed records to authorized personnel in a timely manner.
- Maintained confidentiality of sensitive information in compliance with HIPAA and company guidelines.
- Assisted with quality control by auditing indexed records and correcting discrepancies.
- Supported administrative staff with general clerical duties including filing, scanning, and document preparation.
Medical Billing Specialist
Medical Billing
Meridian, ID
12.2022 - 11.2024
- Processed monthly patient statements, including initial through final notices, ensuring accuracy and timely follow-up.
- Prepared and submitted appeal letters to insurance companies for denied claims, improving claim recovery rates.
- Collaborated with attorneys on settlement offers, providing accurate documentation and billing support.
- Generated and reviewed monthly aging reports for multiple medical practices to track outstanding balances.
- Verified patient demographics and insurance coverage to ensure compliance with billing procedures and reduce claim errors.
Administrative Assistant
Northwest Energetic Services
Eagle, ID
10.2020 - 11.2022
- Processed delivery tickets into customer invoices with accuracy and timeliness.
- Assisted with purchasing and receiving products across multiple sites, ensuring smooth operations.
- Conducted mid-month and end-of-month inventory, reconciling records for multiple locations.
- Performed daily QuickBooks backups, generated financial reports, and maintained data integrity.
- Posted customer checks, credit card payments, and vendor invoices to support prompt payments.
- Processed customer credit applications and prepared annual tender pricing letters.
- Managed monthly check runs, employee expense reports, and company oil bill reconciliations.
- Prepared IIF Visa breakdowns and distributed weekly aging reports on credit customers.
- Coordinated collections on past due accounts to improve receivables.
Medical Biller
Medical Billing
Meridian, ID
01.2020 - 10.2020
- Posted charges for physical therapy services across 20+ offices, ensuring accurate billing.
- Processed monthly patient statements from initial to final notices.
- Contacted insurance companies regarding denied claims and prepared appeal letters to maximize reimbursement.
- Partnered with attorneys on settlement offers, providing accurate billing documentation.
- Coordinated timely delivery and pickup of urgent, confidential paperwork to maintain compliance.
Account Manager
Western Power Sports
Boise, ID
10.2013 - 08.2019
- Managed and strengthened customer relationships with dealers, resolving account issues to prevent losses and improve retention.
- Processed dealer credit applications and evaluated business credit reports to mitigate financial risk.
- Entered vendor invoices and ensured accurate, timely payments.
- Reconciled accounts receivable transactions, maintaining accuracy across high-volume accounts.
- Partnered with outside sales representatives to proactively address account concerns and reduce delinquency.
Collector III, Repossession Specialist
Wells Fargo Dealer Services
Boise, ID
09.2010 - 10.2013
- Managed collections on high-risk delinquent accounts, consistently reducing losses and improving recovery rates.
- Coordinated directly with repossession and field-chase agents to ensure timely resolution of accounts.
- Facilitated monthly early default payment meetings with senior management, providing insights to reduce delinquency trends.
- Processed high volumes of ACH payments daily with accuracy and compliance.
- Conducted side-by-side coaching with team members, delivering feedback to support professional development.
- Safeguarded and properly handled sensitive and confidential customer information.
Collector III
Wells Fargo Business Direct
Boise, ID
09.2004 - 09.2010
- Negotiated payment resolutions on past due business accounts to reduce delinquency and minimize losses.
- Utilized skip tracing techniques to locate customers and improve collection outcomes.
- Analyzed credit reports to assess financial risk and determine appropriate collection strategies.
Education
Equine Scientist
College of Southern Idaho
Twin Falls, IDHigh School Diploma -
Weiser High School
Weiser, ID05.1999
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Critical thinking
Excellent communication
Multitasking Abilities
Computer skills
Organizational skills
Calm under pressure
Active listening
Problem resolution
Organization and time management
Decision-making
Verbal communication
Timeline
Revenue Cycle
St Lukes
02.2025 - 03.2026
Medical Billing Specialist
Medical Billing
12.2022 - 11.2024
Administrative Assistant
Northwest Energetic Services
10.2020 - 11.2022
Medical Biller
Medical Billing
01.2020 - 10.2020
Account Manager
Western Power Sports
10.2013 - 08.2019
Collector III, Repossession Specialist
Wells Fargo Dealer Services
09.2010 - 10.2013
Collector III
Wells Fargo Business Direct
09.2004 - 09.2010
Equine Scientist
College of Southern Idaho
High School Diploma -
Weiser High School
Additional Information
Authorized to work in the US for any employer